Business Intelligence Developer II (Patient Experience focus)

Emory•Atlanta, GA

12h•Remote

About The Position

The Business Intelligence Developer II (Patient Experience focus) will join our enterprise analytics team supporting patient experience reporting and insight delivery. This role partners closely with patient experience leaders, service line operational leadership, and clinical stakeholders to define meaningful KPIs, translate frontline workflow needs into analytics requirements, and deliver actionable dashboards and reporting solutions. Our BID roles work frequently with Epic analytic ecosystem components such as Cogito, Clarity, Caboodle, etc. This role focuses on reporting solutions and user facing tools such as Radar.

Requirements

Bachelor's degree from a recognized college or university with major course work in engineering, physics, computer sciences, math, information systems, statistics, or equivalent related experience.
At least 3 years of progressive experience in clinical, business, or other healthcare operational areas OR an equivalent combination of education, training, and experience.
Working knowledge and subject matter expertise in the assigned operational department areas.
Intermediate oral and written communication skills with a diverse population.
Intermediate organizational, problem-solving, analytical, and time management skills.
Intermediate interpersonal skills to interact positively and productively with teams across organizational lines.
Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
Flexibility to manage multiple initiatives and shift priorities based on business needs.
Strong data modeling and SQL-based analysis skills.
Comfort working with survey and sentiment data alongside operational data.
Curiosity about emerging AI-assisted analytics tooling.
Ability to translate results into clear insights and recommendations.
Ability to independently manage multiple concurrent initiatives.

Nice To Haves

Epic Certification(s) in Cogito, Clarity, Caboodle -- at least one of these certifications are needed
Business Intelligence Developer experience for a healthcare system

Responsibilities

Bring Epic and Press Ganey patient experience data together in Microsoft Fabric to produce a connected view of the patient’s journey — survey results and patient feedback alongside the operational and clinical activity behind them.
Design well-governed, performant semantic models in Fabric that make patient experience data trustworthy and self-service ready across the enterprise.
Author Power BI reports directly.
Make models AI-ready — defining AI data schemas, authoring AI instructions that encode patient experience terminology and business logic, and curating verified answers so that Copilot returns consistent, trusted responses to common questions.
Configure and tune Fabric data agents over patient experience data and support their downstream consumption in Microsoft 365 Copilot, Copilot Studio, and Microsoft Foundry — establishing the semantic definitions, grounding, and guardrails that make natural-language analytics accurate and reliable.
Engage in regular meetings, demos, and requirements sessions.
Understand the business objective, collect business requirements and translate them into data requirements.
Design and develop reports or dashboards.
Schedule and deploy business intelligence components in accordance with best practices.
Complete accurate and timely documentation.
Remain current on Epic new version training for all applicable Epic certifications.
Obtain the appropriate Epic certification for the specific area of assigned responsibility within the first 90 days of employment.