Business Intelligence Coordinator

Oklahoma City Thunder•Oklahoma City, OK

7d•Onsite

About The Position

Join our Business Intelligence team, where you will support the systems, reporting, and operational workflows that help drive informed business decisions across the organization. As a Business Intelligence Coordinator, you will partner with cross-functional teams to maintain data quality, support Customer Relationship Management (CRM) operations, optimize business processes, and implement solutions that improve efficiency.

Requirements

Bachelor's degree or equivalent work or military experience in a quantitative field, such as Mathematics, Statistics, Management Information Systems, Computer Science, or Information Technology preferred
Strong analytical and critical thinking skills with attention to detail
Proficiency in Microsoft Office products, including Excel, Word, and PowerPoint

Nice To Haves

Working knowledge of data visualization tools (Tableau, Microsoft Power BI), relational databases (PostgreSQL, MySQL, SQLite), and CRM systems (Microsoft Dynamics, Salesforce) preferred
Experience with programming or scripting languages such as Python, JavaScript, R, VBA, or similar languages for data analysis, process automation, application development, or systems integration preferred
Familiarity with survey platforms (Qualtrics, SurveyMonkey) and experience supporting email marketing efforts through copy review and campaign coordination preferred
Knowledge of predictive modeling techniques, including regression analysis, customer profiling and segmentation, needs analysis, and other quantitative and qualitative campaign analysis techniques beneficial
Experience with Archtics, Microsoft Power Automate, or comparable ticketing and process automation platforms beneficial
Ability to communicate effectively, present information to groups with diverse backgrounds and organizational levels, and build productive working relationships with internal stakeholders, external agencies, and vendors
Ability to manage multiple projects, tasks, and priorities while working collaboratively across teams

Responsibilities

Navigate a variety of internal systems used to pull, clean, validate, and transform data for reporting purposes
Assist in identifying and resolving data quality issues to support accurate and timely reporting
Support day-to-day CRM efforts, including campaign planning, lead assignment, and pipeline management
Create and maintain email distribution lists for upcoming events and campaigns
Serve as a liaison between departments to ensure necessary assets, information, and approvals are received on schedule
Design, implement, and maintain automated data workflows to streamline processes, reduce manual effort, and improve data accuracy across the organization
Create and update written documentation, process guides, and video walkthroughs to support the team’s knowledge base
Help ensure departmental knowledge is accessible, current, and transferable across the team
Work closely with multiple departments, serving as an internal resource on the use and best practices of analytical tools, automation technologies, data visualizations, campaign management, and data hygiene
Perform other duties as assigned