Business Intelligence (BI) Analyst

GURUS Solutions • Montreal, QC

10d • Hybrid

About The Position

GURUS Solutions is a leading NetSuite consulting firm providing ERP implementation, customization, training, and support services to businesses across the United States and Canada. With over 20 years of experience and a team of certified NetSuite experts, GURUS helps mid-sized and growing companies throughout North America streamline operations, improve efficiency, and maximize their ERP investment. As part of the Product Development team, the BI Analyst will be responsible for the creation of reports and dashboards for our customers. This means gathering requirements, documenting the design, preparing the data and developing the reports. The BI Analyst will also participate in defining the best practices and the development of new products or new functionalities. Our Product team was created in 2021 with the goal of leveraging our 15+ years of experience of business transformation with NetSuite into creating in-house tools to compliment our customers’ use of NetSuite. Our current product is based on our customers' feedback of wanting a more sophisticated BI tool to provide end-to-end visibility on NetSuite’s data in order to make better strategic decisions to help scale up their business.

Requirements

• 3 to 5 years of experience as a BI Analyst in a consulting environment (Mandatory).
• Experience in leading workshops and defining KPIs.
• Proven track record in dashboard implementation.
• Experience in training and supporting end-users.
• Expertise in SQL programming (Mandatory).
• Experience working within an ERP context.
• Experience with visualization tools such as Power BI, Google Looker Studio, or Tableau.
• Experience in client-facing roles with a strong focus on customer experience.
• Excellent communication skills to lead training sessions, explain technical concepts to end-users, and conduct meetings with stakeholders — in both English and French.
• Experience with the Google Cloud suite (BigQuery, Workspace, etc.).
• A Bachelor of Science (BSc) in Computer Science, Business Intelligence, Information Technology, or a relevant combination of education and experience.

Responsibilities

• Lead the installation of our BI product and design custom reports for clients.
• Support our clients by answering their questions regarding our products.
• Gather client requirements and ensure they are accurately reflected in their product instance.
• Establish the BI practice: implement the necessary processes, tools, and documentation to support product installations.
• Communicate with users regarding maintenance issues or upcoming events (new versions, projects, etc.).
• Provide your functional and technical expertise to ensure product quality.
• Participate in brainstorming sessions for upcoming product launches; feel comfortable challenging colleagues on certain decisions to ensure the best possible product is developed.
• Get involved in all phases of product development: initiation, design, programming, testing, launching, and maintenance.
• Contribute to the product roadmap for future features, including bug fix release management.
• Work within our tech stack: NetSuite, Google Cloud Platform, Google Data Studio, Slack, JIRA, BigQuery, BigQuery ML, Google AI Platform, and Google Workspace.

Benefits

• Be part of a team of fun and determined people, with an interest in business and technology
• Culture focused on having fun in a team centric environment
• Flexible schedule and hybrid work (in-office a few times per month)
• Your well-being first: benefits program (medical & dental insurance), and health flex plan (gym memberships, equipment, therapeutic massages, etc) and access to the Dialogue applications.
• Work culture: training programs, certifications, and opportunities for advancement in the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees