Professional, Business Intelligence Analyst

CNX•Lake Mary, FL

1d•$28 - $38•Onsite

About The Position

We're Concentrix, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. The Professional, BI Analyst role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team. This is an onsite role and ability to work at our Lake Mary, Florida site is a requirement. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Requirements

2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.
Strong business and collaboration skills, and responsiveness to service needs and operational demands.
Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.
Advanced Excel covering Power pivots and Macros.
Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.
Ability to tell a story with data and drive data literacy.
Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).
Ability to build good relationships and work cross-functionally.
Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.
Problem solving skills and process improvement experience with sound decision making.
A sense of urgency and proactivity are essential.
Used to working with minimal supervision and results oriented.
Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously.
This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

BPO experience and BPO metrics knowledge preferred.
Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage.

Responsibilities

Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.
Package complex & ambiguous information to drive forward actionable insights.
Leverage data and information structure to ensure - single source of truth.
Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
Ensure data accuracy, timeliness and validation prior to presentation.
Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.
Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents.
Author documentation for SOPs and the knowledge base.
Creating playbooks around the role and deliverables.
Actively promote a culture of collaboration and teamwork across organizational boundaries.
Willing to break down functional silos to drive measurable business results.
Maintain confidentiality.