Business Intelligence Analyst - Hybrid

Blue Cross Blue Shield of Arizona•Phoenix, AZ

1d•Hybrid

About The Position

As a vital member of the Business Intelligence team, the Business Intelligence Analyst will support business leadership teams with insightful and actionable analysis of key operational performance metrics utilizing the team’s reports and data sets. The role will analyze key operational data sets/processes, identify trends/events, determine the associated causes, develop potential solution recommendations, and present findings to executive business leadership. The role will also assist with implementation of process improvement recommendations. The individual will continuously review and develop optimal data metrics and measurements to help improve BCBSAZ efficiencies and member experience.

Requirements

3 years of experience in operations with knowledge of enrollment and/andor claim systems (All Levels)
3 years of experience in a professional business environment (including internships) (All Levels)
High-School Diploma or GED in general field of study (All Levels)
Intermediate use of all office equipment and word processing, spreadsheet and database software. (All Levels)
Intermediate PC proficiency (All Levels) including ACCESS, SQL, XML, HTML, PBI, Tableau and project management software (All Levels)
Must be able to communicate with employees at all levels across the
Communicate professionally, both in writing as well as orally, to internal and external customers (All Levels)
Establish and maintain working relationships in a collaborative team environment (All Levels)
Project management (All Levels)
Advanced experience with enrollment, claims and correspondence systems (All Levels)
Maintain confidentiality and privacy (All Levels)
Interpret and translate policies, procedures, programs and guidelines (All Levels)
Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data (All Levels)
Identify and communicate process improvements (All Levels)
Capable of investigative and analytical research (All Levels)
Team building skills (All Levels)
Facilitate problem resolution (All Levels)

Nice To Haves

2 years of experience in Analysis (Business, IT, Systems, Documentation, Quality, or Reporting) (All Levels)
2 years of experience contributing to Corporate Projects (All Levels)
3 years of experience within the health insurance / health care industry (All Levels)
3 years of experience in an Enrollment/Membership or Claim services field (All Levels)
Bachelor's Degree in Business Administration, Finance, Accounting, Computer Information Systems, or related field of study (All Levels)
Certification from American Management Association (AMA) (Level 2)
Advanced proficiency with word processing, spreadsheet and database software (All Levels)
Define new or additional opportunities for data analysis (All Levels)
Analyze data in large databases/spreadsheets and organize data into reportable results (All Levels)
Project lead or project management skills (All Levels)
Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation

Responsibilities

Analyze and research complex operational problems related to quality control and procedures in assigned unit
Develop and maintain test plans with Enrollment and Claim areas for UAT
Perform UAT as needed and assigned
Provide project management support alongside the Product Owner as needed
Assist in Requirement gathering meetings and document requirements in a learning capacity
Create and/or update training material for the end-users
Investigate data issues found through UAT or analysis of reporting
With supervision, analyzes data output and recommends changes and enhancements to existing reporting, business procedures and business rules
Create ad-hoc reporting through various systems in a learning capacity
Act a liaison between management, staff, and vendors
Maintain BI Proxy Box rotation and create User Stories as needed for submitted UR’s
Independently create ad-hoc reporting through various systems.
Gather, document and analyze business reporting requirements without supervision.
Facilitate requirements gathering meetings at multiple levels of staff and document requirements without supervision.
Analyze report data for accuracy and report on potential quality errors or areas of improvement.
Participate in the building of dashboard logic in a learning capacity.
Create an ongoing schedule to perform periodic audits of dashboards and paginated reports to ensure accuracy and identify opportunities of improvements.
Identify process improvements during the audit process and bring to area management’s attention.
Act as the Product Owner in a limited capacity in the absence of the Product Owner.
Manage BI Proxy Box rotation and create User Stories as needed for submitted URs.
Perform all other duties as assigned.