About The Position
Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. The Business Intelligence Analyst (Customer Analytics Specialist) will be responsible for providing high-quality data analytics, reporting, and dashboard creation for a customer or set of customers. This role delivers actionable data sets, dashboards, and performance insights that drive financial and operational improvements across the healthcare supply chain. The analyst will collaborate closely with stakeholders at the customer(s) and within Owens & Minor. This role sits at the intersection of business intelligence, supply chain analytics, and emerging data capabilities, and is well-suited for someone who is interested in expanding into advanced analytics, data science concepts, and AI-enabled insights over time.
Requirements
- Bachelor’s degree required.
- 2+ years of experience in a financial, analytics, supply chain, contract administration, or similar data-driven role requiring strong attention to detail, data management, and reporting.
- 2+ years of related experience in areas such as sales analytics, customer service analytics, customer relationship management, supply chain, hospital distribution, or similar environments.
- Or equivalent combination of education and experience.
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Ability to work across multiple systems and reporting tools to synthesize and interpret data.
- Experience with data visualization tools, preferably Power BI or similar.
- Strong analytical, critical thinking, and problem-solving skills with attention to detail.
- Strong communication and influencing skills with ability to translate data into actionable insights.
- Ability to work independently and manage competing priorities.
Nice To Haves
- Demonstrated interest in expanding into advanced analytics, including data science concepts and AI-enabled tools and applications, is a plus.
Responsibilities
- Provides reporting and analytics to monitor performance, including key supply chain metrics such as inventory turns, stockouts, fill rate, order fulfillment accuracy, distribution center throughput, cost-to-serve, product demand forecasting, and contract/rebate tracking.
- Uses data to support root cause analysis when performance metrics are off track.
- Manages reporting needs and analyzes customer requests for custom reporting solutions.
- Creates KPI dashboards and scorecards (critical measures) to drive and measure operational and financial improvements.
- Develops data visualizations that communicate meaningful insights to support problem solving, opportunity identification, and prioritization of business needs.
- Effectively communicates and presents analytical findings to internal and external stakeholders.
- Develops and maintains strong, account-specific analytical processes with the customer.
- Utilizes data to support management of contract compliance to agreed terms and conditions.
- Collaborates with internal teams and customer stakeholders to ensure accurate, consistent, and reliable data.
- Uses data to identify opportunities for item standardization, product conversion, and supply chain optimization.
- Supports strategies to drive proprietary products and improve customer performance outcomes.
- Creates and maintains documentation on data models, KPIs, reporting logic, and analytical processes.
- Processes, cleans, and validates data to ensure integrity for reporting and analysis, including SKU hygiene initiatives.
- Explores and analyzes data to identify patterns, trends, anomalies, risks, and opportunities.
- Supports continuous improvement initiatives through data-driven insights.
- Increasingly applies analytical curiosity toward more advanced methods, including exploratory data science concepts and AI-enabled analytics, as tools and capabilities evolve within the organization.
- May provide backup support to customer service functions as needed.
Benefits
- Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.
- Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
- Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.
- Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
- Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
- Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
- Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.
- Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
