Business Insurance Client Service Manager

Marsh•Pensacola, FL

10d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Insurance Service Manager for their Pensacola office. This role is responsible for planning, organizing, staffing, and overseeing the operating activities of a service team. The position supports the goals, service standards, and business practices of MMA, while fostering a developmental and challenging environment for employees. Key responsibilities include identifying and developing leaders, monitoring and controlling staffing, compensation, and expenses, and continuous recruitment of new employees. The role also involves identifying opportunities for improved sales effectiveness and customer service, adhering to and modifying operating procedures, and supporting the use of new technology. The manager will carry out supervisory responsibilities in accordance with company policies and applicable laws, and assist with other tasks as directed by agency management.

Requirements

Florida 2-20 license or ability to obtain.
5+ years related experience and/or training, or equivalent combination of education and experience.
Minimum of 5 years’ Commercial Insurance industry experience to include supervisory/management experience.
Possess skills necessary to communicate with clients, carriers and prospects concerning lines of coverage.
Working knowledge of EPIC, or willingness to learn.
Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others.

Responsibilities

Support the goals, service standards and business practices of Marsh McLennan Agency.
Maintain a developmental and challenging environment for all employees through communication of region, departmental and individual goals, creation of quantifiable individual objectives and timely annual reviews.
Identify and develop leaders within our organization.
Monitor and control staffing, compensation and expenses in support of company financial goals.
Continuous recruitment of new employees through involvement in industry associations, community involvement and promotion of Marsh McLennan Agency.
Identify opportunities for improved sales effectiveness while maintaining superior customer service.
Adhere to established operating procedures and work to modify procedures to meet evolving service goals.
Research, direct and support the use of new technology to achieve departmental business goals.
Readily accepts implements and supports change initiatives.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Assists or completes other tasks as directed by agency management.