Business Insurance Client Executive

Marsh McLennan•Columbus, OH

2d•Onsite

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, MMA combines the personalized service model of a local consultant with the global resources of Marsh. This role requires the applicant to be within driving distance of the Columbus, GA office and be able to commute to the office a minimum of five days per week. The Business Insurance Client Executive will provide guidance and support to the account team, demonstrate understanding to carrier partners for optimal client outcomes, and negotiate rates and coverage for renewals and competitive quotes. The role involves building client relationships at all levels, coordinating with the client team on deliverables and projects, and preparing client meeting materials. The executive will also oversee the delivery of resources from Subject Matter Experts and serve as an internal resource for team questions. Support is provided for new business production, including triaging opportunities, strategy meetings, program design, RFP preparation, service plan development, and presentation to prospects. Renewal support includes exposure analysis, market submissions, due diligence, premium/rate/coverage comparisons, proposal finalization, and bind order submission. General service support includes coordination of carrier loss control recommendations and complex contract review.

Requirements

7-10 Years prior experience
Bachelor's Degree or Equivalent Work Experience Required
Manages a book of business; a portion is independently managed by the Client Executive, and a portion includes Sales collaboration.
Advanced application of prioritization & organizational skills
Advanced project management including delegation
Advanced carrier relationships
Networks with Sales Directors, Sales Executives and Centers of Influence
Extensive knowledge of products/lines and marketing techniques.
Extensive knowledge of how products are utilized and administered.
In-depth understanding of program design: Guaranteed Cost, Loss Sensitive, Captive/Self-Funded Programs, Layered/Quota Share
Up to date with current trends, regulations, etc.
Expert use of tools & resources to include Microsoft Office Products (Excel, PowerPoint, Word, Outlook)
Exemplifies MMA Core Values: Collaboration, Passion, Innovation, Accountability
Property Casualty License Required
Annual CE Requirement

Nice To Haves

Advanced Degree (RMIN, Finance, Accounting) experience a plus
Advanced Designation Preferred (CIC, ARM, CRM, CPCU, AIDA)

Responsibilities

Provide guidance, direction and support to account team as needed for data entry into Agency Management System
Demonstrate tactful understanding to carrier partners of the timing, art and mindset of the underwriter in order to obtain the most desirable outcome for client.
Rate and coverage negotiation for renewal and competitive quotes prior to presenting to Producer.
Drive strategy and ownership of client deliverables & meeting client expectations (including proposals, stewardship, meetings, special projects etc.).
Build client relationships at all levels (HR, Finance, Decision-makers and C-Suite).
Inform account team of any significant changes relating to the client.
Understand and adapt to the style of client to best suit their needs.
Coordinate with Client Team to review tasks, status of deliverables, provide guidance on upcoming projects
Strategize on project details and give direction to the Client Team on needed tasks and sets / monitors deadlines
Prepare or coordinate preparation of deliverables for all client meetings throughout the year, including scheduling meetings, working within the parameters of the client’s expectations on timing and deliverables.
Drive coordination of assignments with Producer feedback.
Together with Producer, attend and present deliverables to the client.
Provide client insight as needed to make areas like Loss Control, Communications, Claims, etc. more effective & tailored to the client’s strategic direction.
Serve as an internal resource for team to rely on for questions related to carriers, clients for solutions.
Assist Producer in New Business Production to include: Triage (qualification of opportunity and team set up), Strategy Meeting, Program Design, Coordinate Preparation of RFP with Internal Resources, Develop Service Plan, Presentation to Prospect, Renewal Strategy Meetings (Internal and External), Renewal Exposure Analysis, Send Submission to Market, Perform Non-Admitted Carrier Due Diligence, Perform Premium, Rate and Coverage Comparisons, Finalize Proposal and Presentation to client / prospect, Submit Bind Order to Carrier, Perform Premium Allocations.
Assist in coordination of Carrier Loss Control Recommendation Compliance
Provide complex Contract Review
Stewardship Review and Preparation