Business Insurance Account Manager I

Marsh McLennan•Louisville, KY

6d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Insurance Account Manager I to join their team in Louisville, KY. This role is responsible for building and maintaining client and carrier relationships, assisting clients with service inquiries, and supporting the renewal process. The ideal candidate will have a Bachelor's degree or equivalent, two years of relevant insurance industry experience, and appropriate insurance licenses. This is a hybrid role requiring at least three days per week in the Louisville office.

Requirements

Bachelor’s degree or equivalent education and related training
Two years of relevant insurance industry experience
Appropriate insurance license(s)
Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
Demonstrated proficiency in basic computer applications such as Microsoft Office Suite
Ability to travel, occasionally overnight
Applicants must be within driving distance to our Louisville, KY office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Nice To Haves

Advanced degree
Certification in field of endeavor
Experience with Requests for Proposal

Responsibilities

Build and maintain key client and carrier relationships by phone, email and in person.
Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving, upon request.
Work with Producer and/or Marketing Account Executive to monitor and support the renewal process for assigned clients.
Provide analysis and assist in the recommendation of coverage needs to present to client.
Coordinate meeting with client and/or producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.
Prepare marketing information or provide required information to a marketing person.
Schedule and conduct teammate meetings in coordination with Marketing Account Executive or Producer and complete the implementation process.
Prepare and deliver all applicable forms to client.
Knowledgeable in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.
Provide administrative support on other tasks as they arise such as assigned special projects and development of new ideas/services, as requested.
Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.
Other duties and responsibilities as requested by management.