Business Insights Senior Analyst

Citizens Financial Group•Westwood, MA

6h•Onsite

About The Position

Citizens Financial Group, Inc. (CFG) seeks a Business Insights Senior Analyst for its Westwood, Massachusetts location. This role involves leading procurement and sourcing analytics, supporting AI/ML enablement, and transforming historical data into actionable insights. The analyst will integrate internal and external data sources, cultivate new data elements, design automated reporting, and implement data standards and best practices. Collaboration on real-time data integration, ad-hoc reporting, and utilizing statistical software are key aspects of the position. The role also includes communicating analytical insights, creating Standard Operating Procedures (SOPs), conducting training, and working with new technologies.

Requirements

Master’s degree in Engineering Management or a related field
3 years of experience as a Senior Analyst – Partner Operations, Consultant IT – Ecommerce Supply Chain, Category Specialist, or related position providing data analytics and supporting procurement operations strategies.
Performing Microsoft SQL and Oracle Relational Database Management
Performing data visualization using Tableau and Power BI
Utilizing programming languages, including Python and R
Performing statistical analysis and data mining to draw insights, improve decision making, conduct risk management, and ensure compliance and efficiency
Utilizing cloud platforms, including AWS, Azure, and Google Cloud Platform, to integrate data
Utilizing ETL pipelines to clean and process data for visualization in BI platforms, including Tableau
Advanced Microsoft Excel, including Power Query, Power Pivot, macros, and VBA to integrate with cloud based data and BI solutions
Agile Tools, including JIRA to manage project lifecycles and conduct workflow management
ETL Tools, including Alteryx, to process, analyze, and automate workflows using data stored in Data Lakes
ERP Software including, SAP Ariba, Microsoft AX, to land data onto the cloud and integrate with BI tools

Responsibilities

Lead procurement and sourcing analytics by analyzing supplier performance, spend, contracts, and market dynamics using Oracle AP, Ariba, market intelligence data to drive savings and informed sourcing decisions, while delivering executive-level reporting and storytelling through presentations, leadership updates, and strategic summaries.
Support AI/ML enablement, AI use case development, solution evaluation, access controls, risk reviews, and responsible AI adoption, partnering with stakeholders across the bank.
Work in tandem with Category managers to design analytical frameworks and scoring methodologies, apply predictive modeling and risk analytics for supplier and contract insights.
Mentor junior analysts while managing priorities independently with ownership and minimal oversight.
Develop and execute strategies to transform historical data into actionable insights with phased prioritization.
Integrate internal business systems and transactional data with external data sources to create a full view of sourcing data across various lines of business.
Cultivate and source new, unused data elements, such as data lake stage tables, vendor samples, and derived files from other analytics resources.
Design workflows to transform data into usable formats and create automated reporting views in Tableau.
Implement standards, processes, and best practices for data capture, integration, availability, quality, integrity, and compliance.
Identify and maintain hierarchical waterfalls to prioritize data elements where multiple sources offer varying levels of quality and coverage.
Automate data flows, ensuring efficient monitoring, quality control, and reliability across the organization.
Collaborate on developing and implementing real-time, event-driven data build-out and integration into the enterprise intelligence universe.
Prepare adhoc reports and analyses to support various management initiatives.
Utilize statistical software packages and data mining techniques to address business challenges, identify opportunities for improvement, and support decision-making.
Communicate analytical insights effectively by transforming complex data into clear, tailored narratives for various audiences.
Create Standard Operating Procedures (SOPs) and conduct training sessions to drive the adoption of analytical reports and dashboards.
Work with and implement new technologies to enhance organizational capabilities.
Assist peers in migrating to new technologies seamlessly.
Conduct training sessions to ensure successful adoption and utilization of new technologies.