Business Insights Senior Analyst – FBO Product

Citizens

6d

About The Position

As the Business Insights Senior Analyst, you will support data-driven
decision-making across the For Benefit Of (FBO) product suite, providing
strategic insights that directly influence product direction, operational
efficiency, and business outcomes. You will partner closely with product,
operations, sales, and technology teams to inform decisions across the full
analytical lifecycle, balancing user needs, technical feasibility, and business
viability.

In this role, you will work primarily independently while collaborating
cross-functionally to access and interpret data, modernize reconciliation
processes, and identify opportunities for optimization. You will be a key
contributor in defining analytical strategy, building roadmaps, and translating
complex data into clear, actionable insights that support both strategic and
tactical decision-making.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, or a quantitative field
• 5+ years of professional experience in an analytical, consulting, product analytics, or technology-focused role
• Strong product mindset with experience supporting product development, agile methodologies, user experience considerations, and data-driven decision-making
• Proficiency in analyzing, reporting on, and acting upon product and operational metrics
• Experience working with large, complex datasets to generate business insights and recommendations
• Strong understanding of relational databases and SQL, with the ability to partner effectively with engineering teams on technical architecture, data pipelines, and APIs
• Excellent stakeholder management and communication skills, with the ability to influence senior leadership and align cross-functional teams
• Ability to translate complex analytical findings into clear, actionable recommendations
• Strong problem-solving skills and comfort operating in ambiguous, fast-paced environments
• Proven ability to manage multiple projects and priorities while maintaining attention to detail
• Experience building and maintaining strong relationships with internal partners and stakeholders

Nice To Haves

• Master’s Degree in Business Administration or a related field
• Background in market research, consumer behavior analysis, consulting, or analytical product support preferred

Responsibilities

• Provide advanced analyses and reporting to identify trends, insights, and opportunities across the FBO product, formulating recommendations that influence product and business decisions. Create, synthesize, and present customized data requests, transforming complex datasets into compelling stories for senior leadership and cross-functional stakeholders.
• Partner with product leadership on the evolution of the FBO product suite by defining analytical strategies, supporting roadmap development, and ensuring data-driven prioritization of initiatives. Continuously optimize and modernize reconciliation and analytical processes to drive efficiency for both internal and external customers.
• Collaborate with business leaders to identify and understand analytical and product needs. Translate business needs into clear requirements and deliverables, working closely with engineering and technical partners to ensure solutions align with data architecture, pipelines, and APIs.
• Ensure accuracy, integrity, and consistency of analytical outputs through testing, validation, and review of underlying data and methodologies. Proactively identify and resolve data quality, bias, or interpretation issues and clearly communicate limitations when necessary.
• Identify business opportunities and areas for optimization through deep analysis of large, complex datasets, applying a strong product mindset and “big picture” thinking to recommend scalable, impactful solutions.
• Manage multiple priorities with minimal oversight in a dynamic environment, planning and adapting to changing conditions while consistently meeting deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level