Business Insights Analyst

Applied Systems•Chicago, IL

2d•Hybrid

About The Position

Applied Systems, Inc., a worldwide leader in insurance technology, is searching for a Business Insights Analyst to join our Business Operations organization. You will define the KPIs that measure customer health, adoption, and retention, bringing together data from Salesforce, billing, customer login and product usage systems, and marketing platforms to give CX leaders a single view of the customer. You will partner with FP&A, finance and accounting, IT, and go-to-market teams to gather requirements, test, and roll out reporting that scales as the business grows. The ideal candidate is entrepreneurial and fluent in Tableau, Alteryx, Salesforce, and Excel, with the curiosity to learn our business deeply and turn what they find into decisions the team can act on.

Requirements

Can work hybrid, from an Applied Systems office in Chicago
2+ years of related work experience
Exceptional problem solving and analytical skills.
Genuine enthusiasm for folding AI usage into your analytics
Proficiency with Tableau and Alteryx business intelligence software.
Excel expertise, with the ability to build and manage complex models.
Deep knowledge of Salesforce data structures and functionality.
Ability to communicate effectively across multiple levels of an organization.
Willingness to accept new challenges, and a high level of curiosity and creativity as it relates to new projects and problem-solving
High energy and initiative
Passionate about business: you like to understand what drives a business, and try to identify opportunities to go after and risks to mitigate

Nice To Haves

Experience in software, internet, SaaS, or related industries preferred.

Responsibilities

Develop standardized reporting for the organization.
Leverage data to identify and communicate actionable insights for the business.
Automate and streamline recurring reporting.
As needed, link reporting and insights to trigger actions across the commercial organization, e.g. Product usage data declines trigger a retention case.
Support consolidation and reporting of operational data and metrics while providing insights and driving measurable results through strong influencing and collaboration skills.
Partner with business partners to ensure clean and consistent data.
Develop documentation of reporting and data structure.
Lead development and enhancement of dashboards and reporting packages to drive improved business results.