Business Inside Sales Manager
About The Position
At Sparklight/Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Lead and manage a team of Business Inside Sales associates to meet and exceed sales goals, revenue targets, and customer experience expectations. Coach associates on sales skills, customer discovery, product positioning, objection handling, and closing techniques. Drive performance through daily activity management, call reviews, one on ones, team meetings, and consistent follow up. Monitor key performance metrics, including incremental MRC, closed won revenue, add on sales, close rate, call activity, and overall goal attainment. Create weekly action plans and provide timely updates on team progress, performance trends, risks, and opportunities. Partner with leadership and cross functional teams to remove obstacles, improve processes, and support business growth. Reinforce expectations around Salesforce usage, opportunity management, notes, follow up activity, and accurate reporting. Support the growth of ancillary products, including Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions. Help create a positive and accountable sales culture where associates are motivated, supported, and focused on winning. Ensure the team is providing business customers with the right solutions based on their needs while delivering a strong customer experience. Identify performance gaps and take timely action through coaching, documentation, and partnership with leadership when needed. Stay engaged with market trends, promotions, product updates, and competitive activity to help the team sell effectively.
Requirements
- High school diploma or equivalent required.
- 5 years + sales leadership, call center leadership, or business sales experience preferred.
- Experience coaching and developing sales associates to meet or exceed performance goals.
- Strong understanding of sales performance metrics, pipeline management, and customer follow up expectations.
- Ability to lead with urgency, accountability, professionalism, and strong communication.
- Strong verbal and written communication skills.
- Ability to analyze performance data, identify trends, and create action plans to improve results.
- Experience using Salesforce, CRM tools, reporting dashboards, and Microsoft Office preferred.
- Ability to work cross functionally with internal teams, including Sales, Care, Fulfillment, Operations, Marketing, and Leadership.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Ability to handle difficult conversations, provide clear feedback, and hold associates accountable.
- Must be proactive, responsive, and able to operate in a fast paced sales environment.
- A positive leadership style with the ability to motivate a team, drive change, and support company goals.
Nice To Haves
- College degree preferred.
Responsibilities
- Lead and manage a team of Business Inside Sales associates to meet and exceed sales goals, revenue targets, and customer experience expectations.
- Coach associates on sales skills, customer discovery, product positioning, objection handling, and closing techniques.
- Drive performance through daily activity management, call reviews, one on ones, team meetings, and consistent follow up.
- Monitor key performance metrics, including incremental MRC, closed won revenue, add on sales, close rate, call activity, and overall goal attainment.
- Create weekly action plans and provide timely updates on team progress, performance trends, risks, and opportunities.
- Partner with leadership and cross functional teams to remove obstacles, improve processes, and support business growth.
- Reinforce expectations around Salesforce usage, opportunity management, notes, follow up activity, and accurate reporting.
- Support the growth of ancillary products, including Tech Assist, Safe Guard, static IPs, eero, UCaaS, and other business solutions.
- Help create a positive and accountable sales culture where associates are motivated, supported, and focused on winning.
- Ensure the team is providing business customers with the right solutions based on their needs while delivering a strong customer experience.
- Identify performance gaps and take timely action through coaching, documentation, and partnership with leadership when needed.
- Stay engaged with market trends, promotions, product updates, and competitive activity to help the team sell effectively.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Up to $75/mo. Cable/Internet Stipend (Phoenix Associates)
- Vehicle provided for daily work purposes, if residing within reasonable radius from office location
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
