Business Growth Field Trainer
About The Position
Join CaptionCall, a mission-driven organization helping individuals with hearing loss stay connected through federally funded communication services provided at no cost to eligible users. As a Business Growth Field Trainer, you’ll be responsible for growing awareness and adoption of CaptionCall services throughout your assigned territory. This field-based role combines relationship-driven sales, community outreach, account management, and hands-on installation support. You’ll build partnerships with healthcare providers, senior living communities, and referral organizations while helping eligible individuals gain access to life-changing communication technology. This is an ideal opportunity for someone who enjoys developing relationships, managing a territory, working independently, and earning performance-based incentives while making a meaningful impact in their community.
Requirements
- High School Diploma or GED required
- Valid driver’s license with reliable, insured personal vehicle
- Willingness to travel frequently within assigned territory (50–75%)
- Ability to lift, bend, stoop, and move equipment and complete in-home installations
- Basic computer and CRM skills
Nice To Haves
- Experience in outside sales, account management, community outreach, healthcare sales, or field-based customer service preferred not required
- Experience working with seniors or healthcare providers is a plus
Responsibilities
- Develop and grow your assigned territory through relationship-based outreach and lead generation
- Build and maintain referral partnerships with healthcare professionals, hearing care providers, senior living communities, VA organizations, and other community partners
- Manage and expand existing provider and referral accounts
- Generate new customer opportunities through presentations, events, networking, and in-person visits
- Increase awareness and adoption of CaptionCall services throughout your territory
- Travel throughout your local territory (~55-mile radius) for provider visits, customer appointments, and outreach activities (50–75% travel)
- Maintain accurate customer and account information in CRM systems (Microsoft Dynamics preferred)
- Manage inventory, marketing materials, and installation equipment
- Install and troubleshoot CaptionCall phones in customer homes
- Train customers on confidently using the service
- Deliver a positive, customer-focused experience during every interaction
- Serve as a trusted local resource for customers and partners
Benefits
- Mileage reimbursement: For all business travel using your personal vehicle
- Paid vacation, sick time, and company holidays
- 401(k) with company match and immediate vesting
- Medical, dental, and vision coverage
- Health Savings Account (HSA) with company contribution
- Employee Assistance Program (EAP)
- Career development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
