Business Experience Coordinator

Banner Health•Phoenix, AZ

10d•Hybrid

About The Position

The Business Experience Coordinator role is responsible for delivering a structured, high-quality onboarding experience for all Banner Staffing Services (BSS) team members and New Nurse Experience (NNE) nurses. The role ensures every BSS and NNE team member starts with clarity, confidence, and the tools needed to succeed. Key responsibilities include facilitating BSS registry and NNE orientation via Microsoft Teams, presenting onboarding content to groups weekly, and troubleshooting questions in a live environment. The role manages critical backend processes such as system access provisioning, tracking module completion, and supporting multiple users with varying levels of technical proficiency. The Business Experience Coordinator work creates a seamless first impression that sets the tone for everything that follows in the employee experience. This position coordinates and supports leaders in facilitation of team member experience activities, provides direct customer service to new hires and transfers, and provides various management support services to ensure team members have an exceptional learning experience. Hosts and provides support as needed to service line leaders facilitating Team Member Experience for newly hired team members on behalf of multiple departments for all Banner Health regions. Ensures the completion of team members' education requirements, training activities, and any access needed to perform duties. Facilitates learning utilizing multiple modalities appropriate to the content and the learner by adopting innovation and embracing technology to deliver on learning needs.

Requirements

Requires high school diploma/GED or equivalent education and two or more years of generalized HR or related area work experience; or equivalent combination of education and experience.
Must be able to work independently under general supervision.
Knowledge of human resources related work.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Must have excellent oral, written, and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and urgent ad hoc requests for assistance.
Highly organized and self-motivated, responsive with excellent human relations and interpersonal skills.
Must have the ability to organize, prioritize and multi-task workload in a fast-paced environment and maintain a professional manner.
Proficient with Microsoft products (Word, PowerPoint and Excel).

Nice To Haves

Associates degree.
Previous human resources/onboarding experience.
Knowledge and experience with IT resolution and MS Excel/Macros preferred.
Experience with adult learning/training facilitation.
Additional related education and/or experience preferred.

Responsibilities

Presents and/or assists with presenting weekly Business Experience Team training for newly hired team members related to various programs and repositories to include but not limited to MS Office 365 Suite, My Time and Work Day. Upon request, provides one on one support and instruction to support team members adapted learning needs.
Executes weekly actions on behalf of leadership with supervision. Responsible for assisting in coordinating, organizing, and preparing approved educational training onboarding for all new hire team members. Performs administrative functions related to educational activities and the delivery of exceptional educational onboarding experience for each team member.
Interacts often and regularly with various department personnel, cross-department personnel, supervisor, supervisor’s peers, and external customers to resolve any issues prior to team members attendance of educational onboarding. Utilizes forward-thinking customer service skills. Responds to standard requests from internal customers.
Prepares and distributes various reports in a timely and accurate manner to identify specific educational onboarding and access needs for new hire employees. Receives high-level work direction, with after-the-fact review. Ensures all team members have the correct access based on Banner Identity Management system criterion.
Provides administrative or business support for one or more departments and/or strong understanding of office or area practices and procedures and business terminology. Demonstrates speed and accuracy with word processing.
Monitors education and training requirement completion for all team member experience attendees, frequently following up with team members with incomplete education on behalf of leaders to ensure each team member's timely educational clearance. Responsible for appropriate escalation to team members' leader if team member does not advance or is delayed in expected educational requirements.
Prepares special weekly documents and business communications on behalf of leadership that utilize advanced computer skills/software for word processing, spreadsheets, graphics, macros, documents, reports, and presentations.
Assists with training and cross-training of new employees to the Business Experience Team in coordination with Business Experience Team Supervisor. Coordinates and participates in special projects as assigned. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor.
Assists in the maintaining of records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered and stored in the departmental application.