Business Executive Operations

Bank of America • Seattle, WA

4d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing multiple operations segments or divisions for a site, region, product line, or business group within the bank's internal operations. Key responsibilities include resolving broad operational issues, ensuring compliance with policies, and leading implementation of opportunities to improve process performance and operating efficiency. Job expectations include coordinating activities and processes with Lines of Business and other operations segments to set strategic direction and promote ideas, and managing two or more levels of managers.

Requirements

• 5+ years of extensive leadership experience in Financial Services required.
• Individuals with a strong understanding /knowledge of operational metrics and how they tie into the Risk (Compliance, Audit, Loss Management) and Customer Experience groups.
• Demonstrated success in managing complex strategic initiatives and influencing across lines of business, stakeholders and control partners.
• Ability to manage multiple projects and priorities simultaneously, from concept ideation, through socialization, planning, development and deployment.
• Developing and communicating operational strategies and executing on action plans.
• Evaluating management routines to reduce variability in processes.
• Interpreting data, conducting gap analysis and developing and executing action plans based on data findings.
• Experience developing & delivering presentations to executive stakeholders.
• Proven track record of building strong partnerships and influencing at the executive level without direct authority.
• Performance management experience.
• Comfortable self-solving problems and issues.
• Strong business judgment and decision making.
• Travel required 20% of the time. Travel will include day trips and overnight travel.

Nice To Haves

• Individuals with prior diverse Financial Center field leadership experience across an organization, including roles interfacing with Legal, Risk and Compliance partners.

Responsibilities

• Oversees leadership development and execution to drive Operational Excellence
• Manages the overall budget and expenses and performs reporting and forecasting for a segment or unit to achieve identified operational goals
• Manages the development of procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
• Develops strategies to improve and grow current processes of a unit or product, leveraging data, metric, and key performance indicators to measure process effectiveness
• Drives alignment of bank priorities and strategies to employee metrics and goals, evaluates employee progress, and provides interventions as needed to recognize, encourage, and improve team and business performance to support an inclusive work environment
• Implements and enables an enhanced risk framework by establishing a proactive risk management culture

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED