Business Engagement Analyst

Fiserv•Hagerstown, MD

1d•$58,000 - $81,000•Onsite

About The Position

As a Business Engagement Analyst, you will support client solutions and relationship management for Settlement Controls & Solutions (SCS) by serving as a key point of coordination for inquiries, issue resolution, and service quality. You will work across internal teams and with external clients to align processes, improve communications, and identify opportunities to strengthen operational outcomes that matter to our clients and the business.

Requirements

Experience in client management, settlement operations and/or similar discipline
Experience preparing professional written and verbal communications for clients or internal stakeholders and explaining complex issues clearly
Experience using Microsoft Office tools (Excel, Word and Powerpoint)
4+ years of equivalent combination of education, related experience and/or military experience.

Nice To Haves

Bachelors degree
Experience analyzing operational data, identifying trends or exceptions, and translating findings into recommendations, process improvements, or client-facing actions.
Experience supporting change management efforts, including process updates, training creation, and adoption of new ways of working.
Experience serving as a point of contact for client or stakeholder relationships and managing issue resolution through completion.
Experience coordinating projects, timelines, dependencies, and deliverables across multiple teams.

Responsibilities

Act as the first response point for client inquiries and the primary contact for issues affecting client Service Level Agreements.
Analyze inquiries to identify opportunities and collaborate with SCS data analytics to improve quality outcomes for SCS inquiry escalations.
Conceptualize innovative approaches to modernize processes, such as usage of AI for inquiry resolutions or communications.
Engage and partner with cross functional teams to resolve outstanding inquiries.
Review of Out of Balance scenarios to provide proactive communications to clients
Actively drive the creation of SCS Business Engagement training material and maintain processes and procedures.
Assist in creating and sustaining SCS employee development initiatives.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.