Business Director - Emerging Payments Strategy & Analytics

Capital One•McLean, VA

14d•$226,000 - $281,300

About The Position

The Emerging Payments organization develops and maintains innovative payment experiences for Capital One customers, including digital wallets, virtual card numbers, merchant checkout experiences, transaction intelligence, and new commercialization opportunities. The Emerging Payments Strategy & Analytics team drives all of the analytical and strategic work across the organization including enterprise-level strategy, product-level strategy, strategy execution, monitoring, reporting, ad hoc analyses, insight generation, marketing, testing and experimentation, business cases, valuations, and more. As a Director on the Emerging Payments Strategy & Analytics team, you will help define Capital One’s payments strategy, identify and evaluate untapped areas for investment, support strategy execution across our product organization and key partners, help craft and execute our payments marketing agenda, and lead an efficient, insight-generating product analytics team. You will communicate complex concepts in compelling and actionable ways to senior audiences, and not be afraid to roll up your sleeves to understand critical details when needed. This is a highly visible role with a great opportunity to drive meaningful impact for our millions of customers.

Requirements

Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 7 years of experience in analysis

Nice To Haves

Master’s Degree
2+ years of experience in financial services
1+ year of experience in consulting
3+ years of experience in people management
Previous consulting experience is a plus

Responsibilities

Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One
Product:  Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics
Marketing:  Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.  Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
Credit Risk:  Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment