Business Director-Chief of Staff (Payment Network, U.S. and Canadian Markets)
About The Position
As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. We are at a pivotal inflection point within the Global Payment Network. The U.S. and Canadian Markets (USCM) team is currently driving a comprehensive transformation across sales, risk, technology, and operation; reimagining how we drive growth and scale our impact. This is your chance to be at the center of this evolution, shaping the systems and strategies that will power our next chapter of market leadership. As a Business Director-Chief of Staff, you aren't just advising on the strategy; you are the architect of its execution. As the primary thought partner to the SVP of USCM, you will serve as a force multiplier for one of our most critical businesses. This is a high-visibility, high-impact platform designed for those who thrive at the intersection of complex strategy and rapid operational delivery. You will drive the strategic intent of the department, navigate a matrixed organization to solve ambiguous, high-stakes problems, and own the "rhythm of the business" for the senior leadership team. Your success here isn’t measured by the plans you deliver, but by the tangible impact you drive across cross-functional workstreams, executive narratives, and enterprise initiatives. Whether you are coming from a consulting background or a corporate strategy, this is the perfect platform if you are looking to trade “advisory” for “ownership” and accelerate your career in strategy, sales, and operations.
Requirements
- Bachelor’s Degree
- At least 4 years of experience performing quantitative analysis
- At least 4 years of experience performing qualitative analysis
- At least 2 years of experience performing people management
- At least 2 years of experience performing project management
- Strong business judgment, leadership and integrity
- Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Display an intense focus on achieving both short and long term goals.
- Able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment.
Nice To Haves
- Master’s Degree
- 2+ years of experience in financial services
- 1+ year of experience in consulting
- Previous consulting experience is a plus
Responsibilities
- Translate business strategies that will drive growth, alignment, and a well managed environment in the face of shifting payments landscape
- Manage and sequence delivery of business intent
- Oversee multiple projects and programs concurrently
- Work closely with colleagues across Global payment Network including: product, technology, strategy, finance and others to drive improvement in quality, volume, service, and profitability
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
