Business Development Specialist
900Work•Indianapolis, IN
•Onsite
About The Position
The primary responsibility of the Business Development Specialist is to generate additional business from our existing clients. The Business Development Specialist will act as a liaison between the client and the rest of the organization by facilitating client onboarding, training, escalate client concerns, and any additional requests as needed.
Requirements
- Professional written and oral communication skills
- Ability to manage several clients and internal customer requests
- Microsoft office expert – need to create PowerPoint Presentations, Excel scorecards, manage calendar invites, frequent email communication with clients
- Ability to communicate with client professionally and work internally with other departments to solve client problems
- Excellent time-management skills
- Work independently with minimal supervision and the ability to make decisions and recommendations
- Proficient with spreadsheets and databases
- Ability to think analytically
- Able to perform without direct supervision
- Comfortable working in a changing and dynamic environment
- High attention to detail
- Strong organization skills
- Excellent written and oral communication
- Commitment and ability to meet critical business deadlines
Nice To Haves
- Associates Degree or equivalent from a two-year college or technical school
- Bachelor’s degree or higher, in business related field, preferred
- 2 years in customer service or inside sales preferred
Responsibilities
- Serve as point of contact for our clients
- Maintain client database in HubSpot CRM
- Host recurring client performance review calls
- Create and implement client onboarding and training
- Create material (PowerPoint presentations and Excel scorecards) for client meetings
- Capture client concerns and relay that information to the appropriate internal team(s) and facilitate resolution of client concerns
- Support client relations leaders, enabling them to efficiently manage client relationships
- Maintain excellent customer service rapport, strong telephone support
- Research inquiries from client, agent, auction, or customer
- Complete ad-hoc client requests
- Serve as the liaison from the client to the rest of the organization
Benefits
- Competitive compensation package
- Full suite of medical benefits, including dental, vision, pet insurance and more!
- PTO and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
