Business Development Specialist
About The Position
The Business Development Specialist integrates patient engagement, community outreach, and physician relationship management to enhance patient retention, increase intakes, and strengthen Giving Home Health Care’s (GHHC) regional presence. This role combines proactive patient and caregiver support with strategic physician collaboration to reduce transfers out, grow referral networks, and ensure seamless care transitions. The Business Development Specialist serves as a bridge between patients, community stakeholders, and medical providers, driving organizational goals through personalized outreach, physician education, and data-driven performance.
Requirements
- Bachelor’s degree in Healthcare, Sales, or a related field preferred
- Minimum 3 years of experience in home health care, outreach, community engagement, or physician liaison roles
- Proven success in relationship-building, patient retention, and referral generation
- Strong communication, organizational, and problem-solving skills
- Proficiency in Salesforce or similar CRM systems required
Responsibilities
- Patient Engagement and Retention Conduct face-to-face home visits and phone calls to build trust, address concerns, and reinforce GHHC's value
- Ensure 100% of patients receive monthly/quarterly touchpoints
- Identify at-risk patients via surveys, caregiver feedback, and proactive outreach
- Utilize CQ/HME letters during visits to negotiate pay rates and prevent transfers
- Implement retention plans with structured follow-ups
- Community Outreach and Growth Develop and execute outreach strategies to boost brand awareness and patient acquisition
- Build relationships with local unions, community organizations, and stakeholders to generate referral sources
- Physician Relationship Management and Support Contact patients after intake to schedule physician appointments with supportive PCPs or specialists
- Present causation packets (letters, medical records, cited studies, procedure manual) and educate providers on DOL requirements and response types
- Confirm appointments and upload signed documents to Salesforce
- Physician Onboarding and Referral Growth: Onboard new supportive MDs by attending initial appointments, explaining GHHC processes, and establishing communication preferences
- Obtain new patient referrals from physician/clinic relationships
Benefits
- Mileage Reimbursement
- $100/month cell phone reimbursement
- PTO, paid holidays, and paid sick time
- Health, Dental, and Vision insurance
- 401(k) with company match
- Quarterly bonuses based on individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
