Business Development Representative - Pittsburgh, PA

Konecranes•Pittsburgh, PA

2d•$47,000 - $47,000•Hybrid

About The Position

A BDR supports our local service branches by renewing service agreements. They conduct Business Reviews online using our customer portal, propose appropriate service agreements to meet customer needs, and collaborate with local branches to ensure a successful customer experience and proper delivery of the service agreement. The BDR delivers pertinent customer intelligence from the renewal process to the local service branch and maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process. They work closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.

Requirements

Bachelor’s degree in Business or other related studies required.
One(1)+ year/s of business development or sales experience preferred.
Experience with CRM tools is a plus.
Must have excellent written and verbal communication skills and PC skills.
Must be coachable with a willingness to learn.
Must have a desire to be successful and grow in a world class organization with a commitment to excellence, superior relationship building and collaborative capabilities.
Must be willing to develop Konecranes sales ethics and values.

Responsibilities

Supports local service branches by renewing service agreements.
Conducts Business Reviews online using our customer portal.
Proposes appropriate service agreements to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations and secures retention of customer.
Collaborates with local branch to ensure a successful customer experience and proper delivery of the service agreement.
Delivers all pertinent customer intelligence from the renewal process to the local service branch.
Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.
Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.