Business Development Representative (Huntress)

Ingram Micro•Buffalo, NY

4d•Hybrid

About The Position

This position will be supporting Huntress (cybersecurity), a new strategic vendor partner. The focus will be on recruiting new partners and managing/growing existing ones within the US/National territory. The BDR key responsibilities include: Act as an internal SME for the vendor and its programs, Execute toward vendor/Ingram objectives, Partner engagement/recruitment (outcall & email), Current partner support, Pipeline management, Internal sales team engagement/support, Support for internal/marketing initiatives. As a Business Development Representatives, you are an expert in sales enablement and customer experience. You handle complex issues with the customer, vendor, and associate team members to help deliver outstanding customer experience. You are consistently working on challenging assignments that require independent action and a high degree of initiative to resolve. You serve as a point of escalation and can navigate through the various teams and tools throughout Ingram Micro. You have a greater understanding and knowledge of the vendor and their processes, promotions, and offerings. You evaluate opportunities that will improve customer experience. You will provide training, coaching and mentoring support to other team members. Primary Focus Through maximized platform utilization, our Business Development Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Business Development Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category.

Requirements

Comfortable with being on the phone to drive results.
Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
Pass a drug test and successfully pass a pre-employment (post offer) background check.

Nice To Haves

Experience in a sales or business dev role
Time management, creativity, and experience working in a CRM
A degree of knowledge of cybersecurity would be great, but not imperative.
Most important is a willingness to engage stakeholders on a daily basis
Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services, is preferred.
Good communication and presentation skills.
Self-motivated and proactive with a strong sense of ownership and accountability.
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
Ability to be a team player and to collaborate with cross-functional teams and vendors.
Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

Responsibilities

Act as an internal SME for the vendor and its programs
Execute toward vendor/Ingram objectives
Partner engagement/recruitment (outcall & email)
Current partner support
Pipeline management
Internal sales team engagement/support
Support for internal/marketing initiatives
Drive insights and actions for reseller partners and vendors.
Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
Develop a comprehensive understanding of the products and services across the GTM organization.
Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
Collaborate with the sales team to identify customer needs and recommend suitable solutions.
Assist in pre-sales activities, including facilitating product demonstrations, technical consultations, and proposal development to secure new business opportunities.
Proactively engage with customers to understand their challenges, goals, and requirements.
Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
Leverage vendor partnerships to deliver the best solutions and value to customers.