Business Development Representative

Madison Honda•Madison, NJ

4d•$70,000 - $115,000

About The Position

Madison Honda, one of New Jersey's most successful Honda dealerships, is seeking dedicated Business Development Representatives (BDC) to join our Internet Sales team. This is a full-time position offering a competitive salary range of $70,000 to $115,000 annually, plus a $1,000 signing bonus. As a BDC Representative, you will manage incoming phone calls and internet leads, confirm sales appointments, and conduct long-term follow-up with unsold customers from various sources including internet leads, showroom visits, and phone inquiries. Your goal will be to nurture strong customer relationships and generate repeat business by ensuring customer satisfaction throughout their ownership experience. Madison Honda offers a supportive and energetic work environment where technology and customer service excellence are valued. Join a professional team committed to enhancing the car-buying experience through innovation and outstanding service. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace .

Requirements

High school diploma or equivalent required
Previous experience in a similar role is required
Strong verbal and written communication skills
Proficient with internet applications and computer software
Excellent organizational skills with the ability to track multiple leads effectively
Demonstrated follow-through and follow-up abilities

Nice To Haves

Previous experience at a Honda dealership is preferred but not mandatory
Sales experience is a plus

Responsibilities

Make outbound calls to prospective and current customers
Record all customer comments and interactions accurately in the system
Schedule and confirm sales appointments, including rescheduling no-show customers
Follow up with the sales team to verify appointment outcomes
Maintain and update customer information within the database
Execute contact strategies based on marketing initiatives
Respond promptly to customer website inquiries
Engage internet customers via email, phone, and text to schedule appointments following a set timeline
Notify appropriate departments when appointments are booked
Assist with additional tasks as assigned to support team operations