Business Development Representative

Woolfson Eye Institute•Douglasville, GA

10d

About The Position

The Business Development Representative is an essential member of the WEI team. As a member of the Business Development team, the BD Representative will work closely with active referring doctors by nurturing existing relationships and serving as a liaison to assure an easy and efficient referral process, while addressing questions or concerns. In addition to providing excellent and expedient service to the Woolfson Eye Referring Doctor Network, this role is responsible for seeking out new referral sources, while tracking and increasing referrals in their respective territory. This employee will work alongside the business development team to foster and grow lasting, quality relationships with our partnering physicians and optometrists. This role will also work closely with clinical staff and call center teams to boost overall consult and surgery volume.

Requirements

High School Diploma or GED required
Exceptional customer service, interpersonal and communication skills
Intermediate computer skills in Microsoft Office
Ability to professionally interface with patients, physicians, and clinical staff while balancing multiple priorities
Self-Motivated
Attention to details
Ability to travel as needed
Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day

Nice To Haves

Associate’s or bachelor’s degree in sales, marketing, healthcare administration or related field preferred

Responsibilities

Builds new referral relationships while nurturing existing ones.
Educates referring doctor and local community of services and WEI physicians
Serves as liaison between referral organization and practice
Ensures seamless integration with clinic operations
Increases new patient and surgical volume to the practice
Creates & maintains weekly and monthly reports with co-management/referral volume statistics
Tracks and monitors the progress of referrals and surgical volume
Represents Woolfson Eye professionally while exhibiting a pleasant and helpful attitude with internal and external customers
Provides concierge level service which is both knowledgeable and caring
Coordinates care with the practices to track and ensure communication is clear between Woolfson Eye Institute and referring physicians
Provides feedback to manager to ensure breakdowns are managed swiftly and promptly
Enters pertinent data in CRM software
Maintains account data up to date in CRM software
Assist with lead and referral tracking as needed
Work with accounting department to ensure billing agreement paperwork and payments are current
Maintains a working knowledge of all Woolfson Eye Institute services and practices
Maintains a solid track record of punctual and reliable attendance
Assists Business Development Manager & Clinical Director with planning and promoting OD events and in publishing communications to ODs
Other duties as assigned