Business Development Representative

Mobile Communications America Inc•Chapel Hill, NC

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Business Development Representative in Chapel Hill, NC to support our growing Data team. MCA SEEKS TEAM MEMBERS WHO SHARE OUR VALUES: SERVICE, GROWTH, TEAMWORK, AND SAFETY. AS A MILITARY FRIENDLY EMPLOYER, WE WELCOME VETERANS, WITH OVER 250 ALREADY ON BOARD. JOIN US AND BECOME PART OF THE MCA FAMILY, WHERE WE PRIORITIZE BOTH WORK AND ENJOYMENT. WE OFFER COMPETITIVE COMPENSATION AND BENEFITS SUCH AS MEDICAL, DENTAL, VISION, 401K, PTO, HOLIDAY PAY, EDUCATION INCENTIVES, AND MORE.

Requirements

2+ years of experience in business-to-business customer service or sales operations.
Excellent communication skills in writing, speaking, and listening including e-mail and phone communications with customers.
Demonstrated ability to understand and successfully promote technical offerings and solution sets.
Strong attention to detail for data entry and process ensuring accuracy and completeness for all actions.
Excellent interpersonal skills including customer orientation and ability to adapt/respond to different types of personalities.
Able to work well under pressure, and independently in an entrepreneurial, fast-paced environment.
Strong initiative, integrity, detail-oriented, and ability to anticipate issues proactively.
Proven track record of reliability and responsibility.
Ability to organize and manage multiple projects/priorities simultaneously.
Solid experience in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams.

Responsibilities

Supporting sales team with leads, order processing, and customer follow-up.
Maintaining records of activities in CRM including leads, dates, notes, quotes, next steps, follow-up, etc.
Assisting with estimates and quotes.
Communicating with prospects and customers to recommend potential products or services to the Sales team by collecting customer information and analyzing customer needs.
Contributing to Sales team effort by accomplishing related tasks, as needed.
Interfacing with other functions such as Fulfillment, Accounting, Service, and Operations to assist with smooth operation and delivery for customer satisfaction.
Engaging in patient, professional communication with prospective clients, current customers, vendors, and team members.
Building confidence and trust with leads, prospects, and customers over the phone.