Business Development Representative

Dry Force Corp•Midland Park, NJ

About The Position

Northeast Power Dry, founded in 1996, is a trusted leader in water and mold damage restoration services. Our mission is to provide fast, professional solutions to homeowners while fostering a positive, growth-oriented culture for our employees. As we continue to expand, we are seeking driven individuals who are passionate about customer service and motivated to grow their careers in a supportive team environment. The Business Development Representative (BDR) for the Plumber Referral Channel is responsible for sourcing, activating, and growing referral partnerships with plumbing companies that serve as a primary lead source for restoration jobs. This role focuses on developing meaningful relationships, managing partner engagement through Luxor CRM, and ensuring operational handoffs through DASH for job lifecycle management. Success is measured through partner activation, referral quality and volume, conversion rate, and overall partner satisfaction.

Requirements

1–3+ years in business development, outside sales, or partner management.
Experience in home services, restoration, or plumbing industries is highly preferred.
Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
Excellent communication and presentation skills with a strong relationship-building mindset.
Ability to analyze performance metrics and adapt activities to improve outcomes.
Valid driver’s license, reliable transportation, and ability to travel within assigned territory.

Nice To Haves

Familiarity with restoration processes, insurance workflows, and TPA networks.
Experience organizing training sessions, workshops, or lunch-and-learns for partner businesses.
Demonstrated ability to manage multiple partnerships simultaneously in fast-paced environments.

Responsibilities

Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Forces services and referral process.
Qualify partners by evaluating fit based on service area, responsiveness, and business size.
Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
Provide partners with regular updates on referral outcomes and satisfaction feedback.
Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
Gather competitive and market intelligence to support leadership and marketing strategy.
Manage an active pipeline of prospective and existing partners in Luxor CRM.
Provide accurate weekly forecasts of expected referral activity and projected revenue.
Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.