Business Development Representative

Kaizen Labs•New York, NY

2d•$100,000•Hybrid

About The Position

Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn’t be a luxury in government. It’s how you earn trust back. The government technology modernization wave is happening. Agencies are being pushed to change, and they need partners who can move fast and build well. We have the contracts. We have the agency relationships. We have the platform. We need the engineers. If you want to spend the next few years shipping software that actually matters — not another B2B SaaS dashboard, not an internal tool nobody uses — and you want to do it at a company moving aggressively into one of the most consequential markets in tech, this is the role.

Requirements

1–3 years of outbound sales or prospecting experience, ideally in a SaaS or high-growth startup environment
A track record of hitting or exceeding pipeline targets through self-directed outbound activity - not waiting for leads to come to you
Strong written and verbal communication skills with the ability to tailor messaging to different buyers and contexts
Comfort with sales tools: CRM (Salesforce preferred), sequencing platforms (Outreach or similar), LinkedIn Sales Navigator
High EQ and genuine curiosity about the people you're talking to - government buyers respond to reps who take the time to understand their world

Nice To Haves

Prior exposure to SLED (state, local, and education) sales or government-adjacent markets
Experience booking meetings through multi-channel sequences, including phone, and can speak to what worked
Be energized by the idea of growing into a full-cycle AE role over time

Responsibilities

Own outbound prospecting across your territory - research target agencies, identify champions, and build pipeline from scratch through cold outreach, LinkedIn, and conference presence
Qualify inbound leads and route them efficiently, ensuring AEs have the context they need to run a strong first meeting
Run high-volume, personalized outreach sequences across email, phone, and LinkedIn - adapting your approach based on what resonates with public sector buyers
Partner closely with AEs to align on territory strategy, share intel from early conversations, and refine messaging based on what's working in the field
Represent Kaizen at industry conferences and virtual events, building relationships with government decision-makers before a formal sales process begins
Maintain rigorous CRM hygiene so pipeline visibility is always accurate and the team can act on real data
Surface patterns from prospect conversations - what objections come up, what excites people, what's changing in the market - and bring those insights back to the GTM team

Benefits

Comprehensive medical through Oxford/United - Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option.
Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents.
$100,000 in fully paid life insurance.
FSA and Dependent Care FSA.
401(k) access through Guideline.
16 weeks of fully paid parental leave for birthing parents.
10 weeks fully paid for non-birthing parents.
Unlimited PTO & closed for all federal holidays.
Company-wide winter break the week of Christmas.
One-time home office or desk setup stipend up to $750.
$50/month commuter benefit.
$100/month for wellness or productivity
$500/year for professional development.
$250/year for recreation,
Company-provided laptop
Expensed lunch while in the office.