Business Development Representative

UserTesting • Atlanta, GA

54d • Hybrid

About The Position

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity At UserTesting, we help organizations make better decisions by bringing real human insight into every stage of the product lifecycle. As a Business Development Representative (BDR), you’ll play a critical role in driving that mission forward. In this role, you’ll be the first point of connection for prospective customers—sparking meaningful conversations with senior leaders and introducing them to the power of human insight. You’ll partner closely with Account Executives and Marketing to identify new opportunities, build pipeline, and help organizations understand how UserTesting’s solutions can solve real business challenges. This is a high-impact, growth-oriented role for someone who’s energized by building relationships, asking thoughtful questions, and opening doors to new opportunities in a fast-moving, collaborative environment.

Requirements

• 1+ years of business development experience, including at least one year in a Sales Development, Customer Success, or related client-facing role
• Strong written and verbal communication skills, with confident phone presence and the ability to engage and influence C-level and senior executives
• Ability to understand and effectively position UserTesting’s technical solutions and value proposition
• Excellent interpersonal skills with a proactive, outgoing approach and comfort initiating conversations with new contacts
• Self-motivated and disciplined, with strong time management skills and a drive to achieve results
• Adaptable and resilient in a fast-paced, entrepreneurial environment
• Strong technical aptitude; experience with Salesforce, Outreach, ZoomInfo, and Google Workspace is a plus
• Must be within commuting distance to Atlanta; hybrid schedule requiring in-office presence two days per week (Monday–Friday)

Responsibilities

• Identify, research, and engage prospective customers through outbound outreach including phone, email, and social channels
• Initiate conversations with senior-level and C-suite executives to understand their business challenges and introduce UserTesting’s solutions
• Qualify inbound and outbound leads and convert them into high-quality sales opportunities
• Partner closely with Account Executives to develop account strategies and support pipeline growth
• Maintain accurate and up-to-date activity tracking in Salesforce and other sales engagement tools
• Collaborate with Marketing and cross-functional partners to optimize messaging and outreach strategies
• Consistently meet or exceed activity and pipeline generation goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed