Business Development Representative

Bill Cramer Chevrolet Cadillac GMC, Inc•Panama City, FL

1d•Onsite

About The Position

As a family owned and operated business, Bill Cramer has been proudly serving the Panama City area for 60 years. We are currently looking for Business Development Representatives to join our growing team!

Requirements

Experience is preferred
Excellent Listening, communication and customer service skills
Ability to multitask
A positive attitude and professional appearance
Valid Driver's License
All applicants must submit to and pass pre-employment testing to include a background check, drug screening and MVR.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Log all customer comments into Dealership Management System
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers.
Post scheduled appointments on the appointment board in the Business Development Center.
Reschedule “no-show” customer appointments.
Follow-up with the service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in the database.
Contact the current customer base on current marketing incentives.
Respond to customer website requests (internet inquiries).
Contact internet clients via email and phone to schedule a service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in the timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned