Business Development Representative/Internet Sales

ANDY MOHR•Palatine Township, IL

3d•$0 - $1,000

About The Position

Business Development Center (BDC) Job description and responsibilities Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments. Using the tools provided to you such as scripts and training to provide customer satisfaction. Lead Management: Responding promptly to internet inquiries, phone calls, and text messages. Including both outbound and inbound calls. Appointment Setting: This includes scheduling appointments and confirming appointments to reduce no – shows. Outbound Follow up: conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment. CRM Data Entry: insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing. Providing Customer Experience: Addressing customers’ concerns and providing accurate information. Product Knowledge: Staying current on vehicle inventory, pricing, promotions, and incentives. Follow up for co – workers: Responding to customer inquiries when a co- worker is out of the office.

Requirements

Must be able to work nights and weekends
Values – integrity, drive, team player
Customer service skills – excellent interpersonal skills, upbeat personality and strong work ethic
Excellent computer skills and ability to adapt to various dealership systems
Problem Solving skills
Multi-tasking is essential

Responsibilities

Managing inbound/outbound calls, emails, and text messages for internet leads that convert into showroom visits /appointments.
Using the tools provided to you such as scripts and training to provide customer satisfaction.
Responding promptly to internet inquiries, phone calls, and text messages.
Scheduling appointments and confirming appointments to reduce no – shows.
Conducting a high volume of outbound calls (50-150 per day), sending emails and text to keep the customer engaged until you set an appointment.
Insuring accurate up to date customer records in the CRM. This includes names, phone numbers and email addresses for marketing.
Addressing customers’ concerns and providing accurate information.
Staying current on vehicle inventory, pricing, promotions, and incentives.
Responding to customer inquiries when a co- worker is out of the office.