Business Development Representative - Contact Center (CX)
About The Position
As a Contact Center Business Development Representative, you'll own the top-of-funnel motion for Zoom Contact Center, one of the fastest-growing and most strategically important divisions in the company. You will engage directly with C-level and VP-level decision-makers at enterprise accounts, partnering with Account Executives to build and execute targeted outreach campaigns that drive pipeline. This is a role where your domain expertise matters from day one. You'll bring existing knowledge of the CCaaS space, and in return, you'll have ownership of your outreach strategy, visibility with senior sales leadership, and a clear path to Account Executive. If you're a relentless hunter who speaks CCaaS fluently, thrives on cold prospecting, and wants to work with best-in-class field teams on strategic account campaigns — this is where you build your career. Zoom Contact Center is our fastest-growing and most strategically important business and this BDR team is the engine behind it. We entered the Gartner Magic Quadrant for CCaaS in under three years, and we're only accelerating from here. Our CX org operates with a startup feel inside an established brand — you'll have the backing of Zoom's scale and resources, and the visibility that comes with working on a product line where leadership is paying attention.
Requirements
- Demonstrated previous experience working with contact center solutions, CCaaS, or customer experience technologies.
- Have excellent customer service skills and sales acumen.
- Work with multiple teams (CX Specialists, Sales, Field Marketing, ABM, Geo BDRs) to refine sales strategies.
- Deliver in high-volume outbound prospecting, with the ability to handle rejection and adapt strategies.
- Experience engaging C-level and VP executives, using consultative selling and personalized messaging.
- Success in achieving or exceeding quarterly BDR quotas and contributing to pipeline growth.
Responsibilities
- Identifying and engage enterprise accounts that would benefit from Zoom Contact Center by leveraging targeted account lists and ABM campaigns.
- Executing 70+ outbound activities daily, including cold calls, emails, video messages, and LinkedIn outreach.
- Working with Zoom CX Specialists, Field Marketing, geo BDRs, and ABM teams to craft and execute highly targeted account-based campaigns.
- Identifying and qualify Zoom Contact Center opportunities by conducting discovery calls and understanding a prospect’s contact center needs.
- Developing compelling, account-specific messaging to engage C- level executives and VPs in Customer Experience (CX), IT, and Operations.
- Maintaining accurate records in Salesforce (SFDC) and contribute to Zoom’s enterprise pipeline growth.
- Tracking weekly and monthly performance, proactively adjusting strategies based on results and feedback.
Benefits
- Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- Location based compensation structure.
- Award-winning workplace culture
- Commitment to delivering happiness
- Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
- Opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- Fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
- Accommodation during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
