Business Development Manager (Cleveland, OH)

Express Employment International Headquarters•Oklahoma City, OK

5d•Onsite

About The Position

We are seeking a driven and customer-focused Business Development Manager to join our Specialized Recruiting Group team in Cleveland, Ohio. In this role, you’ll generate new business, grow existing client relationships, and promote SRG’s services across a variety of professional disciplines. You’ll work closely with the Managing Director and Recruiting team to ensure clients receive exceptional service and talent solutions. SRG, a division of Express Employment Professionals, is a professional search and staffing firm that partners with businesses to deliver high-quality talent in areas such as IT, Engineering, A&F, and Business Services. Backed by the resources of an international staffing leader, SRG combines local ownership with industry specialization to deliver workforce solutions for our clients and career opportunities for our candidates. At SRG, we are passionate about helping people succeed—whether it's the professionals we place or the clients we serve. Join our team and play a pivotal role in connecting top talent with meaningful career opportunities.

Requirements

3+ years of professional talent solutions business development in IT and/or Engineering strongly preferred
Proven success in prospecting, closing sales, and exceeding revenue targets
Strong communication, presentation, and negotiation skills
Self-motivated with excellent time management and organizational abilities
A team player with a customer-first mindset and a drive to deliver value

Responsibilities

Identify and pursue new business opportunities through outbound prospecting, networking, referrals, and community involvement
Conduct client meetings (virtually and in-person) to understand workforce needs and present tailored solutions
Manage the full sales cycle, from lead generation to signed service agreements
Build and maintain long-term client partnerships through regular check-ins, performance reviews, and strategic conversations
Serve as a consultative partner to hiring managers
Ensure client satisfaction through proactive communication and issue resolution
Work closely with the Recruiting team to align client expectations with candidate delivery
Provide market intelligence, feedback, and insights to guide recruiting strategies
Participate in marketing initiatives and networking events to elevate SRG’s brand visibility
Maintain accurate records of sales activity, pipeline, and client interactions in the CRM system
Track key performance metrics and contribute to office revenue goals
Ensure all processes are aligned with company standards and compliance requirements