Business Development Manager

Vanguard Cleaning Systems•Centennial, CO

4d•Onsite

About The Position

Vanguard Cleaning Systems of Colorado®, an independently owned and operated master franchise company, has an immediate opening for a driven and talented Business Development Manager to join its Colorado regional office. This is a relationship-driven outside sales position for an individual who thrives on prospecting, developing new business, and building long-term partnerships. Success in this role comes from generating new opportunities, earning the trust of prospective customers, and working closely with Vanguard’s independent franchise business owners to help ensure exceptional service after the sale. The ideal candidate is a true sales hunter who is comfortable creating opportunities through cold calling, smart calling, email outreach, networking, referrals, in-person prospecting, and other business development activities. In addition to generating new business, the Business Development Manager will play an important role in ensuring successful account startups by partnering with customers, Regional Office staff, and Vanguard® independent franchise business owners throughout the onboarding and account handoff process. The majority of this position is focused on new business development and sales, with additional responsibilities related to account management, customer retention, franchise business support, and identifying opportunities to grow existing accounts. This is an excellent opportunity for an ambitious sales professional who enjoys winning new business, building relationships, and making a meaningful impact within a growing organization.

Requirements

Minimum of three years of successful professional sales experience, preferably in B2B outside sales, commissioned sales, commercial services, facility services, or another service-based industry.
Proven ability to independently generate leads and develop new business.
Demonstrated success managing the complete sales process from prospecting through closing.
Strong cold-calling, smart-calling, networking, presentation, negotiation, and closing skills.
Ability to develop customized solutions for prospective customers.
Excellent written and verbal communication skills.
Outstanding interpersonal skills and the ability to build lasting business relationships.
Professional presentation skills.
Strong listening skills, empathy, and problem-solving abilities.
Excellent organizational, time-management, documentation, and follow-up skills.
Ability to manage multiple prospects, proposals, customers, and priorities while maintaining attention to detail.
Self-motivated and comfortable working independently.
Comfortable spending significant time in the field.
Ability to travel regularly to prospective and existing account locations throughout the Colorado region.
Ability to work effectively within a structured environment and complete required documentation.
Proficiency with CRM systems, Microsoft Office, email, and other sales technology.
Valid driver’s license and reliable transportation.
Bilingual English and Spanish skills are a plus but not required.

Nice To Haves

Bilingual English and Spanish skills

Responsibilities

Generate new commercial cleaning opportunities throughout the Colorado market.
Build and maintain a strong pipeline of qualified prospects.
Conduct consistent outbound prospecting through phone calls, emails, networking, referrals, social selling, and in-person visits.
Independently generate leads and convert qualified prospects into sales opportunities.
Research and identify prospective customers and key decision-makers.
Schedule and conduct appointments with prospective clients.
Conduct facility walkthroughs to gather the information necessary to develop accurate service recommendations and proposals.
Evaluate each prospective customer’s cleaning needs, service expectations, facility requirements, and business objectives.
Develop customized commercial cleaning solutions that meet each prospective customer’s unique needs and objectives.
Prepare and deliver professional and educational sales presentations.
Clearly communicate the value and advantages of the Vanguard Cleaning Systems® franchise organization.
Develop and deliver accurate, timely, and customized proposals.
Deliver proposals through email, virtual presentations, and in-person meetings.
Consistently follow up on prospective customers and pending proposals using a disciplined sales cadence.
Effectively negotiate agreements and close new recurring commercial cleaning contracts.
Maintain accurate prospect, activity, pipeline, proposal, and account information within the company’s CRM system.
Prepare sales reports and documentation as required.
Manage and advance all assigned leads and opportunities.
Develop relationships that generate referrals and future sales opportunities.
Achieve established sales activity, proposal, closing, and revenue goals.
Collaborate with the Regional Office team to ensure all sales activity is properly documented, monitored, and managed.
Coordinate new account startup meetings and facilitate a smooth transition from the sales process to ongoing service.
Partner with Vanguard® independent franchise business owners during the transition and startup of newly sold accounts.
Conduct new-account walkthroughs, orientations, and handoff meetings with customers, Regional Office staff, and franchise business owners.
Participate in account startup meetings and follow-up visits as needed.
Maintain ongoing contact with an assigned group of customers through phone calls, visits, and meetings.
Build strong customer relationships that support long-term satisfaction and retention.
Help confirm that Vanguard® standards for cleanliness and customer service are being delivered.
Assist with customer questions, concerns, or service requests by coordinating with franchise business owners and Regional Office personnel.
Serve as a professional liaison between customers, franchise business owners, and the Regional Office.
Support franchise business owners through communication, mentoring, relationship-building, and problem-solving.
Help franchise business owners address customer expectations and strengthen their account relationships.
Work in partnership with Regional Office operations personnel when additional service support or problem resolution is needed.
Contribute to customer retention by maintaining consistent communication and promptly addressing concerns.
Help identify potential risks to account satisfaction or retention and communicate those concerns to the appropriate team members.
Support franchise business owners in growing their businesses and increasing recurring account revenue.
Identify opportunities to expand existing accounts through additional cleaning services, floor care, carpet cleaning, window cleaning, consumable supplies, increased service frequency, and other value-added services.
Present additional-service recommendations to existing customers.
Develop customized solutions across multiple service offerings.
Promote Vanguard-provided paper products, janitorial supplies, and consumables when appropriate.
Work with customers and franchise business owners to identify services that improve facility appearance, cleanliness, and overall satisfaction.
Follow up on additional-service opportunities and coordinate delivery with the appropriate Regional Office personnel and franchise business owners.