Business Development Manager

Spokane Club Inc•Spokane, WA

2d•$50,200 - $75,000•Onsite

About The Position

The Business Development Manager is a revenue-generating sales role responsible for driving new membership growth and building corporate business for the Spokane Club. This position owns the prospect-to-customer journey, from targeted prospecting, lead response and discovery conversations to tours, proposal delivery, and closing. Targeting individual memberships, corporate memberships and local accounts that hold meetings and events, and host out-of-town guests requiring hotel accommodations. The Business Development manager will design and implement a structured sales strategy emphasizing the value of the Spokane Club’s history, premium service, and fitness amenities. Working with Marketing, Catering, Membership Director and General Manager, this role supports the development of corporate rates, promotional packages, and sales tactics aligned with the Club’s growth and financial stabilization priorities.

Requirements

3+ years of proven sales experience (membership, hospitality, hotel, real estate, financial services, or other relationship-driven industries preferred)
Demonstrated success meeting sales targets through consultative selling and outbound prospecting
Strong communication skills with confidence leading discovery conversations, tours, and corporate meetings
Comfortable working with pricing concepts, packages, and performance measurement
Experience using CRMs and basic reporting tools; proficiency in Microsoft Office
Bachelor’s degree preferred; equivalent relevant experience accepted
Strong relationship builder with an engaging, confident, and service-driven presence
Highly organized; proactive follow-through and time management
Professional judgment, discretion, and emotional intelligence
Results-oriented with resilience and persistence in outbound work
Ability to represent the Spokane Club’s identity clearly and credibly to both individuals and corporate partners
Requires a consistently positive, professional, and service-focused presence.
Work involves standing/walking/sitting, frequent computer use, and occasional stair climbing and lifting up to 25lbs (sometimes heavier). Vision requirements include close/distance/color/peripheral. Reasonable accommodation may be made.

Responsibilities

Partner with Director of Membership in driving new member acquisition, lead follow-up, and membership closing
Respond to membership inquiries within 24 hours and adhere to a consistent sales cadence with appropriate documentation in the CRM
Conduct discovery calls to understand prospect motivations, lifestyle needs, and decision drivers
Deliver polished tours and consultative presentations that translate the Club’s value proposition into a compelling membership fit
Prepare and deliver membership proposals, pricing explanations, and closing plans
Achieve monthly/quarterly new member targets aligned with budget goals
Build and manage a portfolio of local corporate accounts that regularly hold local meetings and events, and host out-of-town guests requiring hotel accommodations.
Identify and pursue companies that value the Spokane Club’s differentiators: historic property, elevated hospitality, and premium fitness amenities
Collaborate with Director of Catering in identifying past and present accounts that have growth opportunities and implement a structured sales process to identify needs and present appropriate solutions
Conduct site inspections and relationship development meetings with decision makers (EA’s, office managers, HR, travel coordinators, executive leadership)
Develop repeatable corporate hotel booking habits through account plans, simple booking pathways, and consistent follow-up
Coordinate with Hotel/Front Desk operations to ensure a seamless corporate guest experience and relationship continuity
Develop booking and pricing guidelines based on industry best practices and local market research and conditions. Coordinate implementation of strategies with General Manager, Director of Catering and Hotel Manager.
Act as primary point of contact for all new corporate opportunities requiring meeting space and/or hotel accommodations. Manage the booking process from initial inquiry to qualification to proposal to confirmation.
Partner with Marketing to create customer-facing collateral (digital sell sheets, landing pages, email templates) and seasonal campaigns
Track competitor offerings and local corporate travel patterns; recommend tactical adjustments to improve occupancy and revenue
Help define and refine value-based packages emphasizing fitness access, historic experience, and premium service
Proactively generate membership and hotel leads through outbound prospecting, referrals, and relationship-based networking
Build partnerships with aligned employers, downtown organizations, and community influencers to create lead flow
Represent the Spokane Club at strategic community events to build awareness and generate qualified leads
Accurately document pipeline activity, notes, and tasks in CRM; ensure clean and reliable forecast discipline for all revenue streams
Track lead sources, conversion rates, and cycle time from inquiry to close; recommend improvements
Provide weekly reporting: networking activity, membership leads/tours/closes and local account activity/bookings pipeline
Coordinate handoffs to Member Experience and Operations teams to ensure onboarding, successful events and guest satisfaction