Business Development Manager

Home Instead - Muncie, IN • Muncie, IN

23d • Hybrid

About The Position

Klipsch Senior Care, LLC d/b/a Home Instead is seeking a Business Development Manager with a passion for community and relationship-building. This role focuses on expanding the company's reach by fostering connections with hospitals, physicians, senior living communities, and other referral sources. The ideal candidate is a self-driven individual who excels at building trust, maintaining consistent follow-up, and thriving in a sales-oriented environment. You will be the primary representative of Home Instead in the community, turning relationships into referrals and ultimately ensuring seniors receive the care they need.

Requirements

• College degree required or equivalent work experience.
• Related business or sales experience (consultative sales a plus).
• Must possess a valid driver’s license.
• Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making.
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community.
• Must present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must have the ability to operate HI technology systems.
• Must have computer skills and be proficient in Word and Excel.

Nice To Haves

• Genuinely love connecting with people and remember the details that matter to them.
• Have a heart for seniors and the community you'd be serving.
• Persistent — you follow up, you show up, and you don't let a relationship go cold.
• Self-driven and can manage your own territory and pipeline without someone looking over your shoulder.
• Thrive on the sales process, from the first cold call to the signed referral partnership.
• Consultative sales experience is a plus.

Responsibilities

• Growing the Referral Provider Network across hospitals, physicians, home health, assisted living, hospice, and more.
• Meeting weekly inquiry and referral goals for the assigned territory.
• Representing the Home Instead brand in the community through 1:1 meetings and group presentations.
• Reporting wins and opportunities directly to the General Manager.
• Ensuring achievement of revenue objectives for the service area through sales and marketing duties.
• Researching and pursuing new referral sources, and enhancing/maintaining relationships with existing ones.
• Performing all phases of the consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosing referral source and client needs, recommending services, and maintaining/nurturing existing referral accounts.
• Achieving inquiry generation objectives for the assigned territory to increase market share.
• Developing and maintaining knowledge of the Home Instead brand and effectively presenting marketing materials and services.
• Maintaining accurate records of all sales and prospecting activities using software to maximize territory potential.
• Developing a database of qualified leads through various outreach methods.
• Conducting Service Inquiries as needed following the consultative sales process.
• Adhering to all company policies, procedures, and business ethics codes.
• Participating in and contributing to the development of educational programs.
• Conducting the initial client/Care Professionals℠ introduction.
• Conducting Care Consultations as needed.
• Conducting quality assurance (QA) visits with clients as needed.
• Participating in various PR strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree