Business Development Manager - Mechanical Services

Applied Control•Salt Lake City, UT

10d•Hybrid

About The Position

Provide valve service-related sales and technical support to Applied Control’s customers to continually grow our valve services business throughout our territory. This role involves identifying and cultivating opportunities with new customers, maintaining relationships with existing key customers, and managing the pursuit of valve service opportunities from initial identification through customer satisfaction follow-up. The Business Development Manager will also serve as an outside sales resource and subject matter expert for various types of valves and related services, ensuring compliance with industry standards and customer safety protocols.

Requirements

Excellent interpersonal and communication skills
Effectively manage difficult or emotional customers and respond promptly to customer needs
Strong attention to detail
Situational awareness and commitment to safety
Excellent organizational and time management skills
Working knowledge of control valves, isolation valves, safety valves, and actuation required
Ability to work independently with minimal supervision
Basic PC skills and ability to utilize various software applications (MS Word, Outlook, PowerPoint, etc.) and interface with multiple business/database systems
Ability to access customer equipment which may involve stooping, bending, kneeling, squatting, climbing ladders and stairs, riding man lifts, walking scaffolding, catwalks, etc.
Travel is required and may include driving several hours per day and overnight trips.
Must have a valid driver’s license and own an automobile.

Nice To Haves

Service-oriented – willing to go the extra mile for our customers.
Empathetic – cares about the challenges, goals, drivers, and needs of others.
Natural relationship builder – operates with integrity and reliability.
Trustworthy – earns and deserves the trust of customers and colleagues.
Willing to learn – invests in skills and knowledge to propel themselves forward.
Responsible – takes responsibility for their actions and outcomes, accountable to others.
Communication – writes and speaks with intention, actively listens so others feel heard.

Responsibilities

Identify and cultivate opportunities with new customers and maintain mutually beneficial relationships with all key valve services customers.
Manage and coordinate the pursuit of in-house and field valve service opportunities.
Lead and/or support each opportunity through the following phases: Project Identification, Pursuit Strategy, Proposal Generation, Execution, Project Completion and Customer Satisfaction Follow-up.
Serve as an outside sales resource and subject matter expert for all valve services, including: Control, relief, ball, gate, globe, and check valves, Pneumatic, hydraulic, and electric actuators, Instrumentation and accessories, i.e. solenoids, switch boxes, digital positioners, controllers, etc., Installation, maintenance, and commissioning services.
Initiate, assist, and document walk downs to determine job scope, valve data, and valve location.
Communicate to the inside sales team any additional equipment required to perform the requested service engagement.
Comply with customer safety standards including the use of Personal Protective Equipment (respirators, goggles, hearing protection, etc.) when visiting customer facilities.
Understand and comply with generally accepted industry standards, such as ANSI, ASME, API, NBIC and others, as they apply to valve service.
Look for opportunities to provide additional value to customers that also deliver incremental business for Applied Control and Emerson.