Business Development Liaison (Full Time)

Navian Hawaii•Honolulu, HI

39d•Onsite

About The Position

The Business Development Liaison is a sales-driven role responsible for generating referral growth and expanding awareness of Navian Hawaii’s services through targeted outreach, sales, business development, relationship management and community outreach. Serving as the primary sales and marketing representative for assigned service areas, this position is accountable for building and sustaining high-value referral partnerships that drive volume across hospice, palliative care, pediatric care and other organizational service lines. This role actively identifies new referral opportunities, conducts consistent field-based sales calls, builds relationships with referral sources and healthcare professionals, promotes organizational services through ongoing outreach and education, and identifies opportunities to generate new referrals. The ideal candidate is a motivated, goal-oriented salesperson who excels at relationship-building, thrives in a field-based environment and is committed to achieving referral and growth targets while supporting access to compassionate, high-quality care.

Requirements

Demonstrated ability to build and maintain professional relationships and achieve growth-oriented goals
Proven ability to build relationships, influence others, and effectively promote services in a professional, results-oriented manner
Strong business development, networking, and account management skills with a track record of driving referral or revenue growth
Excellent verbal, written, presentation, and interpersonal communication skills, with the ability to communicate effectively with individuals at all levels
Strong organizational, planning, time management, and follow-through skills, with demonstrated success managing multiple priorities in a fast-paced environment
Ability to research, solve problems, exercise sound judgment, and make independent decisions with minimal supervision
Ability to maintain highly sensitive and confidential information
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and CRM/referral management platforms, including Trella or similar platforms
Bachelor's Degree in Marketing, Communications, Healthcare Administration, or a related field
Equivalent combination of education and experience
1 year of experience in sales, business development, marketing, account management, community outreach, or healthcare-related relationship management
A legally compliant background check
Drug screen & physical exam
Valid Driver’s License
Reliable transportation with valid registration and insurance
TB clearance

Nice To Haves

Knowledge of hospice, palliative care, pediatric care, healthcare referral processes, and community-based healthcare networks preferred
Existing relationships within the local healthcare community preferred
Experience in hospice, palliative care, home health, senior living, healthcare services, or related healthcare sale preferred

Responsibilities

Build, manage and prioritize a targeted account list to strengthen relationships with key referral sources and conduct consistent outreach to strengthen partnerships and generate new referrals
Maintain a strong, visible presence within the healthcare community, serving as a trusted resource to physicians, hospitals, skilled nursing facilities, assisted living communities, case managers, discharge planners, and other healthcare professionals
Execute consistent, high-impact outreach activities, including in-person visits, sales calls, in-service presentations, networking activities, grand rounds, industry conferences/fairs and follow-ups with contacts
Identify, cultivate and convert new referral sources through ongoing prospecting and relationship management while maintaining a proactive and strong pipeline of referral opportunities
Promote awareness of Navian’s services (hospice, palliative care, pediatric care, primary care) through ongoing outreach, education and community engagement to drive referral growth
Meet or exceed established performance targets set by leadership
Serve as a knowledgeable, trusted resource to referral partners regarding organizational services, eligibility criteria, referral processes, and care options
Ensure referral partners receive timely communication and responsive support resulting in the delivery of a positive and seamless referral experience
Maintain consistent, proactive communication with referral sources to address concerns, strengthen engagement, and reinforce long-term referral relationships.
Collaborate closely with admissions, intake and clinical operations teams to support referral conversion and patient access to care
Maintain accurate, detailed records of referral-source interactions in the CRM, including contacts, meetings, follow-ups, and activity documentation
Provide regular activity and results reporting to management, including daily call reports, weekly work plans and monthly and annual territory analyses
Track referral activity, admissions, and progress toward established goals
Maintain current knowledge of organizational services, clinical programs, referral criteria, market trends and competitive activity
Communicate referral source feedback, market trends, competitive activity and growth opportunities to leadership
Ensure compliance with all regulatory and organizational requirements governing healthcare marketing and referral development