Business Development - Customer Service Rep

Nashville Toyota North•Nashville, TN

3d•Onsite

About The Position

Nashville Toyota North in Nashville, TN is looking to hire a full-time Business Development - Customer Service Rep to effectively communicate with our customers. Are you friendly, personable, and customer service-oriented? Do you want the opportunity to put your sales skills to good use ? Would you like to join a team-oriented car dealership that values the contributions of its employees ? If so, please read on! This call center sales position earns a competitive wage . We provide excellent benefits, including medical, dental, paid time off (PTO), life insurance, employee discounts, an IRA bonus match program, a Christmas fund program, a Christmas party, and opportunities for advancement through internal promotions. Our team also enjoys discounted oil changes, free unlimited car washes, and free lunches during Saturday shifts. If this sounds like the right call center opportunity with our car dealership for you, apply today! ABOUT NASHVILLE TOYOTA NORTH Nashville Toyota North proudly serves drivers from across the Middle Tennessee area. We offer a large selection of new and pre-owned vehicles from the powerful Toyota Supra to the rugged Toyota Tacoma. But our top-notch customer service doesn't end in the showroom. We also treat our customers like VIPs in our service department and express center. Because only the very best will do, we strive to maintain a friendly and professional team of experts to help our customers shop for, service, and finance their dream cars. We're always looking for bright, motivated, and energetic professionals to add to our world-class team . If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Join us today for access to competitive compensation, great benefits , and the chance to build the career you've always imagined . A DAY IN THE LIFE OF A BUSINESS DEVELOPMENT - CUSTOMER SERVICE REP As a Business Development and Customer Service Rep with our car dealership, you're responsible for answering all incoming phone calls for our service department. You answer any questions that customers bring to you or transfer their calls to the correct employee if you're unsure of the answer. When customers call in, you schedule appointments for them, ensuring a minimum of 40 appointments are set each day. You also complete call logs as assigned by the service director making no less than 50 outbound calls per day. Maintaining a positive and professional attitude, you engage with each customer with a smile on your face as well as actively seek out new and return customers to increase business. You enjoy having a job that allows you to help people each day, which is why you thrive in this call center position!

Requirements

A desire to help our business grow
Excellent customer service skills
Excellent verbal and written communication skills
Can you maintain a positive and engaging attitude?
Highly organized and attentive to detail
Can you balance multiple tasks while demonstrating good time management?

Responsibilities

Answering all incoming phone calls for our service department
Answer customer questions or transfer their calls to the correct employee
Schedule appointments for customers, ensuring a minimum of 40 appointments are set each day
Complete call logs as assigned by the service director making no less than 50 outbound calls per day
Maintain a positive and professional attitude
Engage with each customer with a smile
Actively seek out new and return customers to increase business