Business Development Coordinator

Motor Inn of Carroll•Carroll, IA

About The Position

Motor Inn Auto Group is seeking energetic individuals to join its fast-paced Business Development Team. This role is an opportunity to begin a career in retail automotive and become familiar with the dealership experience. The Business Development Coordinator serves as a link between customers and prospective vehicles, answers questions about the company and vehicles, and helps customers understand their ability to purchase. The role includes learning about current vehicles and automotive technologies. An in-house training team provides online and in-store training programs with manufacturers.

Requirements

At least one previous role based in strong customer service experience.
Team-player attitude.
Prompt and courteous manner.
Enthusiastic personality.
Strong computer skills.
Willingness to submit to a pre-employment background check and drug screen.

Responsibilities

Answer customer calls and establish follow-ups with sales appointments.
Respond promptly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
Provide customers with initial product information and direct them to appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads who are not ready to make an appointment or who do not show up.
Participate in team and process development sessions while maintaining positive relationships with teammates, sales teams, and dealership management.
Use the CRM tracking system daily.