Business Development Coordinator I

Canon Careers•Itasca, IL

7d•Hybrid

About The Position

As our Marketing & Inbound Coordinator, you are the first person our customers meet. You’ll turn every inquiry into an opportunity by providing a high-end, helpful experience on every call—whether you're welcoming a new prospect or guiding a service-related request to the right place. Behind the scenes, you’ll be our Salesforce expert, keeping our data clean and our connections strong. You’ll act as the essential link between marketing and sales, ensuring every lead is researched, tracked, and set up for success so that no great opportunity is ever left behind.

Requirements

Bachelor's degree in marketing, business administration, or a related field.
Proven experience in lead management, marketing coordination, or a similar role.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in using CRM software and other marketing tools.
Analytical mindset with the ability to interpret data and provide actionable insights.
Detail-oriented and proactive approach to problem-solving.

Responsibilities

Answering Inbound Calls: Respond to customer questions, provide basic product/service information, and transfer calls to the correct department.
Managing Marketing Leads: Sort and track incoming leads from various sources so they are assigned to the right business unit without delay.
Customer Support: Assist with sales inquiries to ensure every customer has a professional and helpful experience.
CRM Data Entry: Accurately enter and update customer details and call notes in our CRM system.
Lead Research: Use sales tools to check the quality and accuracy of new leads before they are passed to the sales team.
Improving Processes: Work with the sales and tech teams to find ways to make our lead management faster and more efficient.