Business Development Coordinator Customer Service- Mercedes-Benz

MileOne Autogroup•Silver Spring, MD

22h•Onsite

About The Position

MileOne Mercedes-Benz is presently seeking a team lead for its BDC Customer Service department at our flagship location in Silver Spring. The ideal candidate for this position should be a self-motivated individual with strong initiative, excellent time management, and organizational abilities, adept at multitasking while paying close attention to detail. They should be goal-oriented, possess proficient skills in Excel and computing, display enthusiasm, be open to coaching, exhibit reliability, and demonstrate effective written and verbal communication. A positive attitude, high energy, and the ability to thrive in a fast-paced environment are essential. Some work experience including call handling and product marketing is preferred. Additionally, a solid dedication to ensuring maximum customer satisfaction is crucial.

Requirements

Self-motivated individual with strong initiative
Excellent time management and organizational abilities
Adept at multitasking while paying close attention to detail
Goal-oriented
Proficient skills in Excel and computing
Enthusiasm
Open to coaching
Reliability
Effective written and verbal communication
Positive attitude
High energy
Ability to thrive in a fast-paced environment
Solid dedication to ensuring maximum customer satisfaction

Nice To Haves

Some work experience including call handling and product marketing

Responsibilities

Lead a team of BDC coordinators
Set appointment goals and objectives for your team based on input from your managers
Analyzes trends and develops plans to achieve the dealership's goals.
Track results and run daily, weekly, and monthly reports.
Provide hiring input and training of BDC coordinators.
Establishes practices to ensure exceptional customer service.