Business Development Community Liaison

UHS•San Diego, CA

About The Position

The Business Development Community Liaison is responsible for the consistent execution of outreach initiatives and referral engagement activities to support census growth for Intensive Outpatient Program (IOP) services. Working within established growth strategies and organizational priorities, this role focuses on carrying out defined outreach plans, maintaining referral relationships, and ensuring a strong and reliable presence in the community. The Liaison plays a critical role in translating strategic direction into day-to-day field execution and measurable referral activity. This position is designed to maintain a clear emphasis on external engagement and implementation, enabling program leadership to focus on strategy, operations, and clinical oversight. About Thousand Branches Wellness: Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness is seeking an experienced Marketing Manager to support the program and complete community outreach to gain referrals. The programs have dedicated marketing support and outstanding resources from the nation’s largest psychiatric contract management company in the United States. Excellent opportunity for growth with this national company whose philosophy and track record is to first try to promote from within. For more information about Horizon, please see: www.horizonhealth.com. EOE

Requirements

Bachelor's degree in marketing, business, or a related field required.
Ability to follow direction, manage a structured outreach schedule, and execute consistently in a field-based role
1-3 years experience in behavioral health, outreach, admissions, or related field
Basic understanding of behavioral health levels of care (IOP/PHP preferred
Strong interpersonal and communication skills with the ability to build rapport quickly

Nice To Haves

Experience in mental health and/or substance use treatment settings
Familiarity working with military populations, veterans, or veteran-serving organizations
Existing relationships within the local behavioral health or healthcare community
Experience with CRM systems or outreach tracking tools

Responsibilities

Execute established outreach plans and territory priorities as directed
Conduct consistent, in-person visits with referral partners to maintain visibility and engagement
Carry out weekly outreach targets, including meetings, drop-ins, and follow-ups
Represent the program at community events and professional gatherings as assigned
Maintain ongoing contact with existing referral partners to support continued engagement
Reinforce program offerings, clinical criteria, and appropriate placement through consistent communication
Respond promptly to partner inquiries and facilitate connection to Admissions when appropriate
Support the generation and flow of referrals through consistent outreach activity
Collaborate closely with Admissions to ensure timely follow-up on incoming referrals
Track outreach efforts and maintain accurate documentation of referral interactions and outcomes
Serve as a visible and reliable representative of the program within the community
Support expansion into new referral sources as identified through leadership direction
Provide feedback from the field to inform ongoing outreach priorities
Consistent completion of weekly outreach activity targets
Reliable in-field presence and partner engagement
Contribution to referral volume through sustained outreach efforts
Timely documentation and communication with internal teams