BMW and MINI Customer Service Representative (Opener)

Zimbrick Inc•Fitchburg, WI

1d•Onsite

About The Position

The Business Development Center (BDC) plays a vital role in connecting our clients with our service teams. You'll work closely with customers and Service Advisors while gaining valuable insight into the automotive industry and opportunities for career growth. At Zimbrick, we're looking for exceptional, motivated individuals who are passionate about delivering outstanding customer service and building a long-term career. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you. No automotive experience required!

Requirements

An outgoing, customer-focused personality.
Strong communication and interpersonal skills.
Confidence communicating with customers by phone, email, text, and in person.
Excellent attention to detail and organizational abilities.
A proactive approach to problem-solving.
Comfort navigating multiple computer programs simultaneously.
A strong work ethic and team-oriented attitude.
A commitment to demonstrating Zimbrick's Core Values.

Nice To Haves

No automotive experience required!

Responsibilities

Assist customers through phone calls, email, chat, text messaging, and in-person interactions.
Schedule and confirm service appointments.
Contact customers regarding service reminders, recalls, maintenance recommendations, and appointment opportunities.
Answer customer questions and help connect them with the appropriate dealership resources.
Listen carefully to customer concerns and accurately document vehicle needs.
Coordinate with Service Advisors to ensure a seamless customer experience.
Manage multiple customer conversations and tasks while maintaining attention to detail.
Help create a positive, professional experience for every client.