Business Development Center Representative

Hendrick•Duluth, GA

6d•Onsite

About The Position

Primarily responsible for lead generation activities in support of the company’s sales and service goals. This role involves answering incoming phone calls, scheduling appointments, logging customer information, confirming appointments, and following up with customers and departments. The representative will also maintain customer databases, contact current customers about marketing incentives, respond to internet inquiries, and forward customer concerns to the appropriate managers. The position requires maintaining customer satisfaction standards, a safe work area, and participation in required training. The role also emphasizes adherence to company policies, safety regulations, and demonstrating core values.

Requirements

Previous customer service and/or business development experience.
Ability to deliver superior customer satisfaction.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
Valid Driver’s License

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow-up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.