Business Development Center Representative

Hendrick Automotive Group • Duluth, GA

1d • Onsite

About The Position

Primarily responsible for lead generation activities in support of the company’s sales and service goals. This role involves answering incoming phone calls, scheduling appointments, logging customer information, confirming appointments, and following up with customers and departments. The representative will also maintain the customer database, contact current customers about marketing incentives, respond to internet inquiries, and forward customer concerns to the appropriate managers.

Requirements

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Intermediate knowledge of Microsoft Office products.
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Strong interpersonal and skills.
• Regular and predictable attendance.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree
• Accounting
• Automotive
• Business
• Human Resources
• Information Technology
• up to 3 years
• Valid Driver’s License

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Benefits

• Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
• Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
• We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED