Business Development Associate

Handy Toyota•St Albans City, VT

6d•Onsite

About The Position

The Business Development Associate will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow up on all unsold customers (ex: internet leads, showroom visits, and incoming calls), and in person accessory presentations. Business Development Associates will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer information and sources.

Requirements

High School diploma or equivalent.
Customer service or general sales experience of 1-3 years.
Basic-intermediate computer skills are necessary for state of the art CRM system and Microsoft Office.
Energetic, organized, punctual, and capable of making and receiving a high volume of phone calls on a daily basis.
Strong communication skills in order to work most effectively with customers and co-workers.
Comfortable with basic addition and subtraction as necessary to follow pricing guidelines.
Excellent follow through and follow up skills.
Ability to handle multiple work related functions simultaneously.
Ability to sit for long-periods of time.

Responsibilities

Communicate effectively with internet customer and prospects according to their preferred method of communication (phone, email, or in person).
Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
Maintain an ongoing customer database to capture repeat business.
Stay informed with business marketing efforts, and services provided by Handy Toyota.
Schedule appointments with interested buyers for test drives and delivery of vehicles.
Willing to do miscellaneous tasks as required by management.