Business Desk Analyst

DigiCert • Lehi, UT

3d

About The Position

Join our growing Business Desk team as an analytical and collaborative partner driving Deal Desk and Order-to-Cash operations for the Americas (AMS) region. In this role, you’ll work hand-in-hand with Sales to structure and close high-quality deals, while serving as a key advisor to regional Sales Leadership. By providing the operational insights and best practices needed to accelerate commercial discussions, you will play a vital role in driving our business growth.

Requirements

• Bachelor’s degree with 3+ years of experience in Sales Operations, Corporate Finance, Contract Management, or Project Management.
• Strong business judgment with the ability to evaluate how commercial contract terms impact company revenue, profitability, and risk.
• An analytical and adaptable thinker who thrives in the grey area—capable of navigating ambiguity, reconciling conflicting requirements, and designing creative solutions where no clear playbook exists.
• Exceptional written and verbal communication skills, with the confidence and professional presence to engage and align with senior leadership.
• Demonstrated ability to organize, document, and drive adoption of streamlined workflows that improve productivity across diverse teams.
• Highly organized and self-motivated, with the resilience to prioritize effectively, maintain poise, and drive momentum under tight deadlines during high-volume peak periods.

Responsibilities

• Serve as a strategic partner to Sales and cross-functional teams to structure, review, and finalize complex, non-standard transactions while ensuring compliance with corporate policies.
• Proactively identify internal roadblocks to deal closure, proposing creative alternatives and managing escalations to keep the sales cycle moving.
• Act as a subject matter expert on Salesforce, CPQ, and product platforms—resolving integration and data queries for Sales while continuously identifying opportunities to optimize the deal process.
• Partner closely with Sales and Operations leadership to drive business reviews and deliver operational insights that support forecasting and optimize deal structures to accelerate ARR growth.
• Drive team excellence by sharing best practices, mentoring team members, and leading cross-functional projects to improve overall operational efficiency.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7 confidential support for employees and families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level