Business Deployment Consultant

Caterpillar•Cary, NC

7d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Summary: As a Business Deployment Consultant, you will help accelerate dealer performance and support the adoption of new commercial capabilities across the dealer network. You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that drive sustainable results. You will support go-to-market strategies, retail concepts, digital tools, and commercial processes that strengthen customer experience and improve business performance. Working across sales, rental, service, aftermarket, and digital operations, you will serve as a trusted advisor—building local capability, supporting change adoption, and helping dealers achieve long-term success.

Requirements

Customer Focus: Uses customer insights to develop practical solutions, strengthen relationships, and support business results.
Decision Making and Critical Thinking: Applies sound judgment, data, and business insight to evaluate options, solve problems, and make informed decisions.
Negotiating: Builds alignment through collaborative, solutions-focused discussions that balance business priorities, stakeholder needs, and long-term relationships.
Problem Solving: Uses structured problem-solving methods to identify root causes, assess risks, and develop practical solutions that improve outcomes.
Relationship Management: Builds productive relationships, maintains open communication, and aligns stakeholders around shared goals.
Project Management: Plans, organizes, and tracks work to support project execution, resource alignment, stakeholder communication, and successful outcomes.
Five or more years of experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment.
Strong understanding of dealer operations, commercial business models, customer experience, digital tools, and performance improvement.
Ability to analyze business performance, identify opportunities, make sound decisions, and drive measurable results in a fast-paced environment.
Willingness to travel extensively, often on short notice, to support business needs across multiple locations.

Nice To Haves

Bachelor’s degree or equivalent experience.
Experience as a Caterpillar field representative, dealer leader, or similar customer-facing commercial role.
Background in management consulting, operational excellence, continuous improvement, or business transformation.
Experience implementing commercial growth programs, retail concepts, pricing strategies, digital solutions, or other customer-focused initiatives.
Experience leading change management efforts and influencing cross-functional teams.

Responsibilities

Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.
Model “Win the Right Way” behaviors while encouraging collaboration, accountability, and continuous improvement.
Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify opportunities for improvement.
Analyze business challenges, determine root causes, and develop practical action plans that support measurable performance gains.
Partner with dealer teams to execute improvement strategies that drive sustainable business outcomes.
Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers.
Coach dealer personnel and help establish repeatable processes that support long-term success.
Support the launch and adoption of new commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.
Create and refine scalable tools, playbooks, training materials, and standard work processes to enable consistent execution.
Lead change management activities, including communication, training, adoption planning, and reinforcement.
Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader deployment across the dealer network.
Share progress updates, deployment results, and key insights with leadership and stakeholders.
Build trusted relationships with dealer personnel, customers, and internal business partners.
Influence and align stakeholders to support business objectives and successful change adoption.
Gather and apply Voice of Customer (VOC) feedback to strengthen commercial programs and deployment strategies.