Business Customer Advisor

PSEG•Clifton, NJ

35d•Hybrid

About The Position

The Business Customer Advisor is a large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of approximately 80 to 90 large customers. At this time, only current PSEG employees are being considered.

Requirements

B.A./B.S. Degree and a minimum of 5 years of experience or in lieu of a degree, a HSD/GED and greater than five years utility operating experience.
Knowledge of I&C account management experience with knowledge of lighting process, meter to cash processes, gas and electric tariffs, and electric and gas field operations.
Have a valid U.S. driver’s license and maintain a satisfactory driving record.
Ability to work independently.
Compliance with the Department of Energy’s regulation 10 CFR 810 is required.
Must be a citizen or national of the USA; OR a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

Nice To Haves

Operating experience with SAP-CRM, Salesforce, OMS and electric and gas work management systems.

Responsibilities

Available to respond to emergent customer requests 24x7.
Portfolio includes customers with regional/national footprints and business travel may be required on occasion for industry conferences and/or customer meetings.
Leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings.
Serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams.
Provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with large and critical customers.
Maintains internal relationships with operating departments to effectively advocate for customer as a trusted energy advisor.
Maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.
Requires strong interpersonal and communication skills to resolve complex large customer issues.